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ISO New England

Nonprofit electric grid and wholesale market operator

Software Engineering Supervisor - Cloud Applications

Engineering LeadershipPosted on Nov 9
Full-timeHolyoke, MA, USA

About the Job

Requirements

  • A bachelor's degree in Computer Science, Engineering, or a related field is required.
  • At least 7 years of software development experience, including at least 2 years in a leadership or management role.
  • At least 3 years of experience with AWS services such as EKS, IAM, S3, ECS, Lambda, and DynamoDB.
  • At least 3 years of experience with containerization and orchestration tools such as Docker and Kubernetes.
  • Knowledge of CI/CD pipelines and automated deployment processes.
  • Ability to work outside standard business hours as needed.

Responsibilities

  • Oversee the design, development, and maintenance of the public website, SSO, and enterprise platform applications.
  • Architect and design solutions using AWS services, including EKS, IAM, ECS, S3, RDS, Lambda, API Gateway, and DynamoDB.
  • Lead engineering teams building high-quality, resilient web applications using Java, SQL, and front-end technologies, following Scrum and Kanban methodologies.
  • Lead DevOps engineers in building CI/CD pipelines and automating infrastructure provisioning, configuration management, and application deployment.
  • Develop end-to-end monitoring, logging, and alerting solutions for proactive system health monitoring and troubleshooting.
  • Lead a 24/7 on-call rotation supporting mission-critical production applications.
  • Troubleshoot and resolve issues promptly to minimize downtime and ensure service reliability.
  • Ensure all team members can support applications and that key technical expertise is not concentrated among a small subset of staff.
  • Keep the team's skills up to date to support digital transformation.
  • Promote core IT tenets by leading through example.
  • Communicate production issue and resolution updates to stakeholders.
  • Monitor and promote quality and build relationships with key customers to increase end-user satisfaction.

Desired Qualifications

  • Experience working in a DevOps environment.
  • AWS certification, such as AWS Certified Solutions Architect or AWS Certified Developer.

About the Company

ISO New England

Nonprofit electric grid and wholesale market operator

ISO New England is an independent nonprofit that operates the regional power grid and administers wholesale electricity markets across New England. Its engineers coordinate power flows across the region's high-voltage transmission network, while analysts plan for future demand and changes in electricity resources. An independent board oversees the organization, which works with utilities, power producers, market participants and state officials. Service fees collected from wholesale market participants and transmission customers cover its operating costs under federal regulation. Established in 1997, ISO New England is headquartered in Holyoke, Massachusetts.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Holyoke, MA
Founded
1997

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