Returns Specialist
About the job
- High school diploma or GED.
- Ideally, 2–4 years of relevant experience.
- Preferred: Clerical or administrative work in a manufacturing, supply chain, or customer service environment.
- Preferred: Experience with ERP systems, including SAP.
- Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfillment of customer orders.
- Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs).
- Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation.
- Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules.
- Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction.
- Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping.
- Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance.
- Generate and manage manual and end-user proformas, and coordinate manual shipments for intercompany and intracompany transfers.
About the company
Stryker makes medical devices for hospitals, surgical centers and emergency responders, spanning joint implants, surgical instruments and patient transport equipment. Its Mako platform assists surgeons with joint replacement, while its neurotechnology products support brain and spine procedures and stroke treatment. Clinicians use its equipment during surgery and emergency care, and the company earns money by selling implants, disposable products and capital equipment through direct sales teams and distributors. The business also supplies training and technical support for healthcare providers using its devices. Stryker was founded in 1941 and is headquartered in Portage, Michigan.
Company Size
10,001+
Company Stage
IPO
Headquarters
Kalamazoo, Michigan
Founded
1941
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Simplify's Take
What believers are saying
- Demand supports growth: July 2026 Stryker results show organic sales rose 9%, with reported sales reaching $6.6 billion.
- Service extends equipment sales: Stryker's ProCare contracts bundle preventive maintenance, repairs and original manufacturer parts.
- Relocation is available for Worcester technicians: Stryker's live transport service opening also lists 12 paid holidays.
What critics are saying
- Operational failures reach customers: March 2026 cyberattack disrupted Stryker's ordering, manufacturing and shipping.
- Older implants retain legal exposure: Stryker's recall estimates include Rejuvenate, LFIT V40 and legacy Wright hip products.
- Field service demands travel: Stryker's northern Minnesota opening lists 80% travel plus evening or weekend call.
What makes Stryker unique
- Mako combines imaging and physical guidance: Stryker uses CT-based planning and haptic boundaries during hip replacement.
- Discarded devices return to service: Stryker's Sustainability Solutions reprocesses medical equipment for hospitals across the U.S. and Canada.
- Transport extends its technology outside hospitals: Stryker's Power-LOAD supports stretchers while loading and unloading ambulances.
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Benefits
- Medical & prescription plans
- Supplemental health benefits
- Flexible Spending accounts
- Employee Assistance Program
- Short-term & long-term disability
- Tuition reimbursement
- 401(k) plan
- Employee Stock Purchase Plan