Front Desk Practice Assistant 2

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Lurie Center for Autism is a multidisciplinary clinical, research, training and advocacy program dedicated to treating individuals with autism spectrum disorder and other developmental disorders across the lifespan.

The Front Desk Practice Assistant provides administrative support to help ensure smooth and efficient daily clinical operations. Working under general supervision, this position supports patients, families, providers, and staff through front desk reception, appointment scheduling, registration, check-in and check-out, telephone support, and other routine administrative responsibilities.

The ideal candidate is organized, dependable, and welcoming, with previous experience working in a healthcare environment. Because the Lurie Center serves both children and adults with autism spectrum disorder and other developmental needs, candidates must be comfortable working with this patient population and demonstrate patience, empathy, professionalism, and strong interpersonal skills.

Schedule: Monday - Friday | 7am-3:30pm| Full Time| Onsite

Essential Responsibilities:
-Greet patients and families and provide courteous, professional front desk assistance.
-Schedule patient appointments and maintain accurate appointment records.
-Support patient registration, check-in, and check-out.
-Answer incoming telephone calls, assist with routine inquiries, take accurate messages, and schedule appointments.
-Maintain patient files and print appointment schedules as needed.
-Process patient billing forms and scan documentation into the electronic medical record.
-Request patient medical records and laboratory test results.
-Receive, open, and distribute incoming mail and faxes.
-Prepare and type forms, records, schedules, memos, and other materials as directed.
-Accept patient co-payments when required.
-Screen, route, and/or take messages involving prior authorizations, provider questions, prescription refills, and test results.
-Serve as a Super User for scheduling, registration, and billing systems.
-Assist with training and supporting team members in scheduling, registration, and billing workflows.
-Perform more complex or specialized scheduling functions, including schedule changes and blocking, as competency develops.
-Maintain patient confidentiality and provide professional, respectful service during all interactions.

Education

• High school diploma or equivalent required.

Experience

• 2–3 years of office experience in a healthcare setting required.
• Epic or other electronic medical record (EMR) experience required.
• Experience supporting patients, families, and clinical teams in a medical office or ambulatory healthcare setting preferred.

Knowledge, Skills & Abilities

• Strong customer service and interpersonal skills with the ability to interact professionally and compassionately with patients and families.
• Comfortable working with children and adults with autism spectrum disorder and other developmental disorders.
• Demonstrated patience, empathy, sensitivity, and professionalism.
• Proficiency with Microsoft Office applications.
• Knowledge of medical office operations and standard administrative procedures, including filing, copying, scanning, printing, and faxing.
• Ability to effectively use multi-line telephone systems, manage routine and non-routine calls, and appropriately resolve or escalate issues.
• Strong verbal and written communication skills.
• Ability to compose and edit professional emails, memos, letters, and other correspondence.
• Ability to read and understand work-related documents and take complete and accurate messages.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple responsibilities in a busy clinical environment while following established workflows and protocols.
• Strong attention to accuracy, detail, and patient confidentiality.
• Ability to collaborate effectively with providers, clinical staff, administrative colleagues, patients, and families.

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Mass General Brigham offers a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• Additional employee benefits and programs

Onsite1 Maguire Road40RegularDay (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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