Japanese Player Support Tier 2
Side
Japanese Player Support Tier 2
Side
Localization, QA, audio, AI for games
Side · Shinjuku City, Japan · — · Posted 2026-11-06
Salary: unknown currency 3,200,000–3,500,000
Workplace: on_site
Department: Player Support
Side international Japan is looking for a Senior player support representatitive (Tier 2) who will be supporting our Client's game. In this role you will:
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP) language translation and proofreading where necessary.
- Respond and support players issues and/or feedback via email/form from the support sites, including but not limited to account recovery, bug reports, technical issues and more.
- Business hours: 10:00-19:00
- Work Days: 5 Days/Week (Including Weekends & Public Holidays)
- Working Condition: Onsite
- Location: Yotsuya or Otsuka office
*This position is only for applicants residing in Japan with a valid working visa
- Native-level Japanese reading and writing skills.
- Strong passion for the video game industry.
- Excellent teamwork and collaboration skills.
- Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments. (6 months~2 years)
- Ability to deliver exceptional customer support via email and chat.
- Ability to understand player needs from a gamer's perspective.
- Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines.
Nice to Have
- Business-level English proficiency and Japanese Proficiency (Reading and Writing)
- Strong logical thinking skills.
- Team Lead or people management experience.
What we offer:
Who we are:
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc.
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PTW provides specialized services for gaming and tech, including co-development, live operations, localization, quality assurance, audio production via its SIDE subsidiary, and AI dataset creation for virtual assistants, TTS, and ASR. It supports developers and publishers across the project lifecycle: localization adapts content for languages and cultures; QA tests games across platforms; live operations manages ongoing services; SIDE handles casting and post-production; and AI data services collect and evaluate data to train AI systems. PTW differentiates itself by offering end-to-end, integrated services under one umbrella, backed by SIDE’s 25 years of audio expertise and a global gaming-focused footprint. Its goal is to help clients extend game lifecycles, enter new markets, and deliver high-quality user experiences through dependable, long-term partnerships.
Explore more opportunities at Side