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Mass General Brigham

Early-stage life science venture investor

Medical Assistant 1-Psych

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeBoston, MA, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Basic Life Support certification is preferred.
  • Nationally certified Medical Assistant credential is preferred.
  • Massachusetts Emergency Medical Technician–Basic credential is preferred.
  • Must maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
  • Must be competent in the use of automated systems used on the unit.
  • Must have a basic understanding of the Ambulatory Patient Tracking System.
  • Must have knowledge of the Voalte communication system.
  • Must be competent in scheduling patient appointments using Epic Hyperspace.
  • Must understand scanning procedures and label printing.
  • Must meet the physical demands of frequent standing, walking, lifting with an assisted device, carrying, balancing, reaching, handling, fingering and constant feeling, near/far vision, talking and hearing.

Responsibilities

  • Provide direct and indirect clinical service to patients and providers in the Ketamine Infusion Unit under the direction of the Nurse Manager.
  • Provide clinical, administrative and technical support to the interdisciplinary health team and cross-train to perform Patient Service Coordinator II administrative responsibilities.
  • Provide safe, compassionate patient care under the supervision of the Medical Director and licensed personnel, including registered nurses working with the Medical Assistant daily.
  • Perform duties and responsibilities described in the Medical Assistant position description.
  • Facilitate patient flow from the waiting room to infusion chairs as close as possible to scheduled appointment times.
  • Observe, report and record vital signs, height, weight, pain level and allergies as directed by the provider, and document results in the patient record.
  • Monitor vital signs of patients receiving ketamine administration according to protocol.
  • Promptly inform the physician, anesthesiologist or staff nurse of significant changes in vital signs or acute symptoms.
  • Conduct a brief focused patient assessment, including interval changes.
  • Perform complex patient treatments and procedures according to standard policies and procedures, including blood pressure cuff and pulse oximetry probe placement and oxygen saturation measurement; provide snacks, blankets, ice packs and comfort items; assist with discharge procedures and linen changes; help coordinate infusion schedule changes with the physician and administrative assistant; and prepare informed consent forms.
  • Prepare patients physically for examinations and therapeutic procedures and assist care providers with them.
  • Instruct and assist patients during infusions, and explain clinic expectations to patients and families.
  • Participate in daily operational activities necessary for a safe patient and staff environment and maintain Joint Commission standards on the unit.
  • Care for medical equipment and supplies and monitor sterilization of appropriate equipment.
  • Ensure patient safety; escort patients to and from treatment areas; and routinely round on patients to assist with fall prevention.
  • Assist patients with toileting, including escorting them to and from the bathroom to prevent falls.
  • Assist with patient transfers, including wheelchair-to/from-bed or stretcher transfers, and bed positioning.
  • Provide nutritional snacks to patients as appropriate.
  • Collaborate with the Medical Director to identify and meet learning needs, attend educational programs to advance knowledge and skills, and adhere to required training standards.
  • Provide backup for check-in and checkout functions according to MGH/MGPO Front Desk Standards and the Cadence Front Desk Check-In User without Registration Training Track.
  • Provide patients with basic information and instructions about hospital and practice procedures, and arrange escort or interpreter services as needed.
  • Print upcoming schedules for patient verification and confirmation.
  • Manage encounter form processing and reconciliation daily.
  • Ensure patient encounter forms are complete as required for processing.
  • Stay current on changing unit issues that affect initial patient flow.

About the Company

Mass General Brigham

Early-stage life science venture investor

Mass General Brigham Ventures funds early-stage life science ideas arising from Mass General Brigham’s research network. It provides first access to deal flow and proprietary rights, backing the formation and growth of new companies and technologies. It uses capital and support to help translate bold innovations into drugs and medical technologies that improve patient outcomes worldwide.

Company size
1-10
Company stage
Not listed
Total funding
$1.9B
Headquarters
Cambridge, MA
Founded
2008

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