Customer Liaison Executive

Viatris UK Healthcare

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.
 

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment.

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world.

The Role & What You Will Be Doing

An enthusiastic Customer Liaison Executive with superior Customer Service skills to serve as the operational point of contact for a group of customers. To understand their needs, build and maintain productive relationships and provide excellent service and client relations (including pre and post-sales support) via email or telephone. Responsible for accurately reviewing large and complex customer orders in a busy and fast paced environment within an expanding team. This role also involves managing and replying to a large amount of inbound emails and the ability to maintain good enquirer/stakeholder relationships.

Every day, we rise to the challenge to make a difference and here’s how the Customer Liaison Executive role will make an impact:

Key Responsibilities

• Manage and support a portfolio of customer accounts
• Monitor order status and proactively communicate updates
• Investigate and resolve order discrepancies and customer queries
• Collaborate with Supply Chain, Logistics, Sales and other internal stakeholders
• Partner with third-party logistics providers to ensure timely deliveries
• Handle customer complaints and provide effective resolutions
• Manage a high volume of inbound emails and customer enquiries
• Ensure compliance with company procedures, licences and regulatory requirements
• Contribute to service excellence and continuous process improvement initiatives

What We're Looking For

Essential

• Previous experience in Customer Service, Customer Operations or Customer Account Management
• Experience managing customer relationships in a B2B environment
• Strong organisational and multitasking skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Experience using SAP or another ERP system
• Strong Microsoft Office skills, particularly Excel and Outlook
• A proactive, solution-oriented mindset

Preferred

• Experience within the pharmaceutical, healthcare, life sciences or FMCG sectors
• Order Management or Supply Chain Customer Service experience
• Knowledge of regulated environments and compliance-driven processes

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles.

Benefits at Viatris

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include the following on top of a competitive salary:

• Top Employer Accreditation, demonstrating that we provide excellent people policies and practices
• Competitive compensation package
• Focus on career progression with growth and development opportunities
• Emphasis on Health & Wellness programmes
• 100% paid medical insurance and Employee Assistance Programme
• Life cover
• Excellent employer-matched pension scheme with Viatris contributing up to 11%
• 2 paid volunteer days per year

Diversity & Inclusion at Viatris

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion

Sustainability at Viatris

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility

At Viatris, we offercompetitivesalaries, benefitsandan inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.