Key Responsibilities:

Client Partnership & Advocacy:

• Cultivate solid relationships with key clients and technical decision-makers.
• Actively support clients via ticketing systems, chat, and video calls, ensuring top-tier engagement and technical guidance.
• Manage client expectations by delivering clear communication, robust reporting, and actionable insights.

Technical Expertise & Problem-Solving:

• Debug complex issues by inspecting stack traces, server logs, database entries, and memory footprints.
• Analyze and improve advertiser KPIs, proposing strategies to boost performance.
• Troubleshoot and debug technical issues related to SDK performance, ad delivery, and reporting to minimize downtime for publishers.
• Stay up-to-date with industry trends and emerging technologies in mobile app advertising, SDK development, and programmatic advertising.

Knowledge Sharing & Enablement:

• Evangelize our tech stack, educating clients and internal teams through technical tutorials, sample code, and documentation.
• Educate and guide publishers on integration best practices, technical workflows, and SDK capabilities.
• Mentor team members, fostering growth and ensuring technical excellence across the team.
• Develop and maintain documentation, tools, and resources to streamline the integration process for publishers.

Collaboration & Innovation:

• Act as the bridge between regional business, product, and engineering teams to ensure client needs are met and market trends are addressed.
• Collaborate with global teams, contributing to the development of internal tools and applications that enhance efficiency.
• Take advantage of opportunities to interact and work with fellow team members in-person by attending occasional company events.

What We’re Looking For:

Technical Expertise:

• 4+ years of experience in software development tools and customer support.
• Robust troubleshooting skills with experience diagnosing and fixing issues in mobile apps, SDKs, APIs, and backend systems.
• Deep comprehension of mobile app ecosystem dynamics, including OS version launches, platform updates, and hardware changes.
• Solid experience with Xcode and/or Android Studio.
• Familiarity with RTB, Charles Proxy, HTML/JavaScript ad tags, and ad servers.
• Must have proven ability to build mobile apps from scratch using at least one language like Objective-C, Swift, Java, and Kotlin.
• Ability to assess advertiser KPIs and craft action plans to drive performance improvements.
• Skilled in scripting and task automation to streamline processes.
• Effective problem-solving skills, with the ability to troubleshoot technical issues using tools such as Charles Proxy, Postman, or similar debugging utilities.
• Experience with Agile methodologies and project management tools such as Jira or Confluence.

Communication & Leadership:

• Exceptional written and verbal communication, with the ability to present complex concepts clearly.
• Demonstrated experience leading technical initiatives and mentoring team members.

Industry Insight:

• Knowledge of mobile advertising and gaming industries, with experience analyzing data to deliver impactful solutions.
• Prior experience in online or mobile advertising media or networks is a significant advantage.
• Solid understanding of programmatic advertising concepts, including RTB (Real-Time Bidding), ad serving, and impression tracking is a plus

Global Perspective:

• Fluency in English is required, with additional language skills (e.g., German, Russian, French, Mandarin, Japanese, or Korean) is a plus.
• Flexibility in attending occasional cross-regional calls which may be early morning or late evening in the US working day

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

Location:

The role requires working Pacific Standard Time Zone.

This role is eligible for full-time remote work in one of our entities in Pacific Standard Time Zone: CA, NV, OR, and WA. We are a remote-first company with US hubs in Redwood City, Los Angeles, and NYC.

Compensation:

Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on candidate location and experience. The following are our base salary ranges for this role: 

SF Bay Area, NYC, Los Angeles/Orange County:  $125,000 - $140,000 base + 10% bonus

Seattle/Olympia, San Diego, Santa Barbara: $115,000 -$130,000 + 10% bonus

Working at Liftoff is fast-paced, fun, and challenging, and we thrive on innovation. Come join the rocket ship and help shape the future of the mobile app ecosystem with us! 

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