General Manager

Job Description

We are seeking an experienced and visionary General Manager to lead our operations in Miami, United States. In this pivotal role, you will oversee all aspects of our business, driving strategic initiatives while fostering a collaborative and innovative work environment. The ideal candidate will combine strong operational expertise with exceptional leadership capabilities, demonstrating a commitment to excellence, customer satisfaction, and team development. You will be responsible for translating organizational goals into actionable plans and inspiring your team to achieve outstanding results.

• Develop and execute strategic business plans that align with organizational objectives and drive sustainable growth
• Manage all operational functions, including inventory control, quality assurance, vendor relationships, and compliance with regulatory standards
• Oversee budget development, financial planning, and P&L responsibility to ensure profitability and efficient resource allocation
• Recruit, train, mentor, and evaluate team members; foster a supportive and inclusive culture that promotes professional development and employee engagement
• Analyze operational data and key performance metrics to identify trends, opportunities for improvement, and areas requiring corrective action
• Maintain transparent communication with stakeholders, providing regular updates on performance, challenges, and strategic initiatives
• Ensure exceptional customer service standards are consistently met across all operations and touchpoints
• Lead problem-solving efforts with resilience and decisiveness, addressing challenges proactively and implementing effective solutions
• Coordinate cross-functional teams to manage projects, streamline processes, and enhance operational efficiency
• Represent the organization professionally in community and industry settings, building strong external relationships

Qualifications

**Required Skills:**

• Strategic planning and business development
• Financial acumen and P&L management
• Strong verbal, written, and interpersonal communication skills
• Proficiency with computer systems, data analysis tools, and business software
• Inventory management and supply chain coordination
• Quality control and process improvement expertise
• Decision-making and analytical capabilities
• Team leadership and staff management
• Time management and organizational skills
• Customer-focused mindset with commitment to service excellence

**Required Experience:**

• Minimum 1+ years of operations management or general management experience
• Proven track record of leading and developing high-performing teams
• Experience managing budgets and financial performance
• Demonstrated success in driving operational efficiency and business growth
• Background in vendor and supplier relationship management
• Experience implementing compliance and regulatory standards

**Preferred Skills:**

• Project management capabilities
• Conflict resolution and mediation expertise
• Change management experience
• Knowledge of industry-specific best practices
• Experience with performance metrics and reporting systems
• Ability to customize processes and programs for organizational needs

**Education & Certifications:**

• Relevant management certifications or professional development credentials are a plus

**Domain Expertise:**

• Understanding of operational best practices and industry standards
• Knowledge of compliance, safety, and regulatory requirements relevant to the business sector

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.