Wing Assistant

Subscription-based virtual assistant services for businesses

Healthcare Virtual Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

A bachelor's degree in medical fields or the pharmaceutical-related industry is required.
At least 3 years of experience as a Medical Virtual Assistant is required.
Excellent written and verbal English communication skills at least at C1 level are required.
A solid understanding of medical terminology and practices is required.
Proficiency in EHR/EMR systems and the ability to troubleshoot common technical issues are required.
Understanding of healthcare privacy regulations is required.
A USB headset with noise cancellation, a working webcam, and main and backup computers with at least a 1.8 GHz processor and 4 GB RAM are required.
Main internet service must provide at least 25 Mbps via wired connection; backup internet service must provide at least 10 Mbps.
The candidate must be able to work a graveyard shift during US work hours.

Responsibilities

Manage prior authorizations and related administrative paperwork.
Document new-patient and referral intake.
Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
Enter patient information, medical records including CPT, ICD-10, and HCPCS codes, and billing dates into EMR/EHR systems.
Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
Respond to incoming patient inquiries, provide information, and direct patients to the appropriate healthcare professional.
Assist in analyzing healthcare data, preparing reports, and maintaining records.
Ensure HIPAA compliance and privacy, and maintain patient confidentiality.
Coordinate the sending of medical records to departments, healthcare providers, and professionals as directed by the Managing Physician.
Complete ad hoc tasks.

Desired Qualifications

Experience in psychiatry or a psychiatric clinic is strongly preferred.

Salary Range: 3000 to 5000 (Currency: USD) (Pay period: per-month-salary)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Healthcare Virtual Assistant to start immediately!

Duties and Responsibilities include but are not limited to:

1. Manage prior authorizations and related administrative paperwork

2. Document new patient and referral intake

3. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.

4. Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems

5. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.

6. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.

7. Assist in analyzing healthcare data, preparing reports, and maintaining records.

8. Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.

9. Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.

10. Ad hoc tasks

Qualifications:

• Bachelor's degree in medical fields or the pharmaceutical-related industry

• At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.

• Excellent English communication skills both written and verbal (At least C1 level)

• Solid understanding of medical terminologies and practices

• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues

• Understanding of healthcare privacy regulations

• Strong interpersonal skills

• Solid organizational & time management skills with keen attention to details

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP

• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps wired connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (40 hours per week)

Location: This is a remote job

Salary: To be based on experience and skills

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

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