Customer Service Representative

Job Description

Dominos Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride.
 

Qualifications

•   Must be 16 years of age or older
•   Excellent Customer Service Skills
•   Ability to operate store technology 
•   Ability to assist store operations
•   Demonstrates ability to maintain food and team member safety

Additional Information

WORK CONDITIONS
 
Exposure to

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

 
Senses

• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

 
Temperament 
 
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
 
Physical Requirements; including, but not limited to the following:
 
Standing

• Most tasks are performed from a standing position.

 
Walking

• For short distances for short durations.
• Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

 
Sitting

• Paperwork is normally completed in an office at a desk or table.
• Drivers sit in their vehicles while conducting deliveries

 
Lifting

• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried two at a time over short distances, and weigh approximately 12 pounds per tray.

 
Pushing

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

 
Climbing

• Team members must infrequently navigate stairs or climb a ladder to clean ceiling tiles, wash walls, and occasionally perform maintenance if needed.

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

• Performed occasionally to stock shelves and to clean low areas.

 
Reaching

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

 
Hand Tasks

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using a pizza cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

 
Machines, Tools, Equipment, Work Aids

• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, hair nets, aprons, gloves, pizza cutter and pizza peel.

 
Advancement
Many team members began their careers as delivery drivers and today are successful Domino's franchise owners. All positions from customer service representative to management, General Manager to Supervisor or Franchisee, Dominos offers a world of opportunity.

 DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members have the ability reach their highest potential.
 
Summary Statement
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!