Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!

Essential Job Functions include but are not limited to:

Provide superior customer service to internal and external customers
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
Verify customer identity and scan required documents into database system
Successfully complete required biometric and data capture processes and paperwork on each customer
Track processing time for each applicant and ensure applicants are processed in appropriate order
Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
Identify win-win opportunities to provide more products and services to customers
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
Perform Enrollment Center Sustainment responsibilities on a daily basis
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
Represent the company and the programs that are supported in a professional and customer oriented manner
Support Customer Service Registration and Reservation activities as necessary
Successfully complete time sensitive trainings and briefings as assigned.

Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.

Knowledge, Skills, and Abilities

Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
Integrity – Job requires ethics and honesty

Travel Requirement, Working Conditions, and Physical Demands

Travel requirement such as:

Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
Occasional overnight travel as required. Should not exceed 25% of the time.
Travel by air may be required for initial company training as well as occasional new program or services training.

Working conditions such as:

General office environment. The work area is adequately lighted, heated, and ventilated.

Physical demands such as:

Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Qualifications

Must be a US citizen
High school diploma or equivalent degree
Minimum one (1) year applicable experience
Proficiency in Microsoft Office Suite is required
Previous experience processing credentials is a plus
Previous sales experience preferred
Evening and weekend work may be required
Must be at least 18 years old
Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

The US base hourly range for this position is $17.75- $24.13/hr + benefits. While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

About the company

IDEMIA provides secure identity and payment technologies for both physical and digital interactions. It issues biometric credentials such as passports and driver’s licenses and payment credentials for credit cards and mobile wallets, enrolling a user’s biometrics, issuing cryptographic credentials, and enabling verification at use points like airports, banks, and stores. It differentiates itself with an end-to-end identity and payments stack from the merger of Oberthur Technologies and Morpho, backed by a global government and enterprise footprint and a focus on both physical and digital security. Its goal is to be a global leader in secure identity and transaction technologies, helping governments and businesses enable trusted interactions across the physical and digital worlds.

Company Size

10,001+

Company Stage

Grant

Total Funding

$300K

Headquarters

Paris, France

Founded

2007

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Simplify's Take

What believers are saying

August 2026 Sabesp and Vivo chose IDEMIA for 4.4 million smart meters.
September 2026 Monizze and SiFi launches expand IDEMIA Secure Transactions in sovereign payments.
February 2026 Elenium partnership and June 2026 Apple Wallet launches prove enterprise demand.

What critics are saying

Fitch cut IDEMIA's outlook negative in November 2025, citing leverage and separation costs.
Advent is negotiating a 2026 sale of Public Security, stripping scale and IP.
Nepal's Supreme Court rejected IDEMIA's passport challenge on October 4, 2026, killing revenue.

What makes IDEMIA unique

IDEMIA owns biometric identity, payment tokenization, and eSIM infrastructure across regulated markets.
Its 2026 airport and mobile-wallet integrations embed identity into everyday journeys.
The firm combines cryptography, biometrics, and in-house chip design for credential issuance.

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Benefits

Hybrid Work Options
Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

Creative Bharat

Oct 13th, 2026

Foundever appoints Pierre Barrial as chief executive officer to lead next phase of sustainable growth and CX transformation for the world's leading brands.

Foundever appoints Pierre Barrial as chief executive officer to lead next phase of sustainable growth and CX transformation for the world's leading brands. * admin@cb26 * October 13, 2026 * 0 Comments * 17 Views Business Wire India Foundever(R), the next-generation service leader reinventing customer experience (CX), today announced the appointment of Pierre Barrial as chief executive officer, effective immediately. A highly experienced global executive with more than 30 years of leadership across technology-driven, multinational businesses, Barrial arrives at a pivotal moment to advance the company's growth agenda: deepening client partnerships, driving operational excellence and advancing CX for the world's leading brands, including through the use of agentic AI at scale. "Joining Foundever is an extraordinary opportunity, and I arrive with a clear sense of purpose," said Barrial. "The company has exceptional global reach, deep operational expertise and long-standing client relationships. My immediate priority will be to listen to our clients and our teams and ensure that we consistently deliver on our commitments. From that foundation, we can accelerate AI deployment in ways that improve performance and create additional value for our clients." Barrial most recently served as president and chief executive officer at IDEMIA, a global leader in identity and security technology. During his five years at the helm, he managed a business of nearly 15,000 employees and more than $3 billion in revenue, leading the company through significant strategic and operational transformation. Prior to IDEMIA, Barrial spent nearly two decades at Bull Group, leading businesses across Sub-Saharan Africa, Latin America, Southern Europe, and Central and Eastern Europe. It is a career built on the kind of global complexity, cultural fluency, and operational scale that Foundever navigates every day for its clients. This appointment comes at a defining moment for Foundever. In August 2026, the company completed a recapitalization that significantly strengthened its financial foundation, providing greater capacity to invest in client delivery, technology, agentic AI, and long-term growth. "On behalf of the executive team and board, I am delighted to welcome Pierre to Foundever," said Benoît Leclercq, interim chief executive officer, Foundever. "He brings the global experience, transformation track record and operational discipline needed to lead Foundever into its next chapter. As I transition to board chairman, I do so with complete confidence in Pierre's ability to lead Foundever forward and build on its position as a global CX leader." Pierre Barrial is French American and will be based in Atlanta, Georgia. For more information, visit www.foundever.com. About Foundever(R) Foundever(R) is the next-generation service leader reinventing customer experience (CX). Its 130,000 people in over 45 countries partner with the world's leading brands to deliver integrated CX, agentic AI operations, and data-powered transformation. Each year Creative Bharat power 3.3 billion conversations across 60+ languages for more than 800 top brands - drawing on 30 years of cross-client operational intelligence to deliver measurable business outcomes. Discover more at www.foundever.com and connect with Creative Bharat on LinkedIn, Facebook, YouTube and Instagram. View source version on businesswire.com: https://www.businesswire.com/news/home/20261013012559/en/ Business Wire India Foundever(R), the next-generation service leader reinventing customer experience (CX), today announced the appointment of Pierre Barrial as chief executive officer, effective immediately. A highly experienced global executive with more than 30 years of leadership across technology-driven, multinational businesses, Barrial arrives at a pivotal moment to advance the company's growth agenda: deepening client partnerships, driving operational excellence and advancing CX for the world's leading brands, including through the use of agentic AI at scale. "Joining Foundever is an extraordinary opportunity, and I arrive with a clear sense of purpose," said Barrial. "The company has exceptional global reach, deep operational expertise and long-standing client relationships. My immediate priority will be to listen to our clients and our teams and ensure that we consistently deliver on our commitments. From that foundation, we can accelerate AI deployment in ways that improve performance and create additional value for our clients." Barrial most recently served as president and chief executive officer at IDEMIA, a global leader in identity and security technology. During his five years at the helm, he managed a business of nearly 15,000 employees and more than $3 billion in revenue, leading the company through significant strategic and operational transformation. Prior to IDEMIA, Barrial spent nearly two decades at Bull Group, leading businesses across Sub-Saharan Africa, Latin America, Southern Europe, and Central and Eastern Europe. It is a career built on the kind of global complexity, cultural fluency, and operational scale that Foundever navigates every day for its clients. This appointment comes at a defining moment for Foundever. In August 2026, the company completed a recapitalization that significantly strengthened its financial foundation, providing greater capacity to invest in client delivery, technology, agentic AI, and long-term growth. "On behalf of the executive team and board, I am delighted to welcome Pierre to Foundever," said Benoît Leclercq, interim chief executive officer, Foundever. "He brings the global experience, transformation track record and operational discipline needed to lead Foundever into its next chapter. As I transition to board chairman, I do so with complete confidence in Pierre's ability to lead Foundever forward and build on its position as a global CX leader." Pierre Barrial is French American and will be based in Atlanta, Georgia. About Foundever(R) Foundever(R) is the next-generation service leader reinventing customer experience (CX). Its 130,000 people in over 45 countries partner with the world's leading brands to deliver integrated CX, agentic AI operations, and data-powered transformation. Each year Creative Bharat power 3.3 billion conversations across 60+ languages for more than 800 top brands - drawing on 30 years of cross-client operational intelligence to deliver measurable business outcomes. Discover more at www.foundever.com and connect with Creative Bharat on LinkedIn, Facebook, YouTube and Instagram.

PR Newswire

Oct 8th, 2026

IDEMIA Public Security launches MFACE Gen2 facial recognition device for faster traveler processing

IDEMIA Public Security has launched MFACE Gen2, the next generation of its facial recognition device for traveler processing. The technology is designed for border agencies, port operators and carriers seeking to improve throughput whilst maintaining security. MFACE Gen2 uses live 3D multi-face tracking and AI-powered facial recognition to automatically detect and capture facial images as individuals move through the capture area. The device features integrated Presentation Attack Detection, encrypted communications and no local storage of biometric data. More than 3,000 MFACE units have been deployed across major passenger processing and border management programmes worldwide. The new generation offers faster capture, higher biometric quality and easier deployment compared to its predecessor. IDEMIA Public Security employs over 10,700 people globally and provides biometric-based solutions for identity verification.

Idemia

Oct 8th, 2026

IDEMIA Public Security launches MFACE(TM) Gen2 to continue delivering faster, more secure traveler processing.

IDEMIA Public Security launches MFACE(TM) Gen2 to continue delivering faster, more secure traveler processing. The next generation of IDEMIA Public Security's facial recognition technology helps port authorities, border agencies, and transportation operators deliver secure and seamless traveler experiences at scale. Posted on 10.08.26 Courbevoie, France. October 8, 2026 - IDEMIA Public Security, the leading provider of secure and trusted biometric-based solutions, today announced the launch of MFACE(TM) Gen2, the next generation of its facial recognition device for traveler processing. Designed to help border agencies, port operators, and carriers deliver faster and more seamless traveler experiences while maintaining the highest levels of security, MFACE(TM) Gen2 combines live 3D multi-face tracking, AI-powered facial recognition, and integrated security capabilities in a single device. As global traveler volumes grow, organizations are under increasing pressure to improve throughput while maintaining security and traveler convenience. MFACE(TM) Gen2 addresses this challenge by automatically detecting, tracking, and capturing facial images as individuals move through the capture area, enabling real-time accurate biometric matching. Amid rising traveler volumes, verifying travelers' identities quickly and accurately without disrupting passenger flows remains a constant operational challenge. Today, port operators, border agencies, and transportation operators need solutions that improve operational efficiency without compromising security. MFACE(TM) Gen2 was designed to help organizations meet those demands by delivering fast, accurate, and intuitive identity verification that reduces friction for travelers while supporting secure, seamless passenger processing. Tim Ferris, SVP and Global Head of Travel and Transport, IDEMIA Public Security MFACE(TM) Gen2 has been engineered for real-world traveler processing environments, combining speed, convenience, and accessibility in a single solution. Its large capture volume and non-intrusive user experience enable efficient processing for a wide range of traveler profiles, including families, individuals with reduced mobility, and travelers wearing glasses or face masks. Built to support high-throughput operations, the solution delivers reliable performance across varying operational conditions while reducing queues and wait times. MFACE(TM) Gen 2 reflects its unwavering commitment to innovation, and at the same time, what its customers have asked for: faster capture, higher biometric quality, greater ease of use, and a seamless experience for operators and travelers alike. Built on over 50 years of biometric innovation and expertise, IDEMIA Group has created a solution that helps organizations scale identity verification with confidence while delivering a smoother traveler experience. Derek Tan, Chief Product Officer, Travel and Transport, IDEMIA Public Security Security, privacy, and ease of deployment are central to the solution's design. MFACE(TM) Gen2 features integrated Presentation Attack Detection, secure web services, encrypted communications, and no local storage of biometric data. With an embedded computing unit, open architecture, configurable settings, and a compact footprint, the solution integrates easily into existing environments and can be deployed and scaled with minimal impact on operational infrastructure. MFACE(TM) Gen2 builds on a proven track record of success, with more than 3,000 MFACE(TM) units deployed across major passenger processing and border management programs worldwide. Supporting authorities and operators across air, land, and sea environments, MFACE(TM) Gen2 helps deliver fast, seamless, and reliable identity verification. To learn more about MFACE(TM) Gen2, visit the page below. PDF version * About IDEMIA Group - IDEMIA Group is a global technology leader with more than 10,700 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms: - IDEMIA Public Security (IPS) is a trusted provider of government-grade and secure biometric-based solutions for 600 government, state and federal agencies, as well as organizations requiring identity and access solutions across physical and digital environments. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access, and citizen protection. Separately, two other government-related activities are conducted by the IDEMIA Group: civilian identity issuance in North America and road safety. - IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. For more information, please visit www.idemia.com. your press contact(s).

Idemia

Oct 7th, 2026

IDEMIA and JazzCash bring premiumization and personalization to payment cards in Pakistan.

IDEMIA and JazzCash bring premiumization and personalization to payment cards in Pakistan. Personalized +1 and premium metal cards bring together greater choice, control and self-expression to JazzCash customers. Posted on 10.07.26 JazzCash, Pakistan's leading digital financial services platform, and IDEMIA Secure Transactions (IST) are expanding their longstanding partnership with the introduction of the JazzCash +1 Card and two premium metal payment cards. The new portfolio combines personalization with greater choice across different customer segments. The +1 Card enables eligible customers to provide an additional card to a family member or friend while retaining oversight through the JazzCash app. The metal cards offer customers in JazzCash's premium tiers a distinctive physical payment experience. Putting personalization in customers' hands. JazzCash introduced the 1+ Card in August 2026 as an additional debit card that an eligible primary account holder can issue to a family member or friend. Using IST's e-OneCard solution, customers can select a card design from a catalogue available through the JazzCash app. The primary account holder can also set spending limits and track payments, combining personalization for the cardholder with visibility and control for the account holder. The 1+ Card extends access to card-based payments beyond the primary account holder. It allows customers to include people within their family or personal network in every day digital payments through a card that can be managed directly from the JazzCash app. Premium metal cards that reflect a premium lifestyle. The partnership continued in September 2026 with the launch of two metal card designs across JazzCash's top cardholder tiers, marking a first for the fintech. The premium tier features a card based on IST's Ultimate Metal Art Card model - the heaviest metal card in IST's portfolio at 22 grams. At the highest tier, cardholders have access to the Mirror Card, based on IST's Elite Metal Art Pro model. Mirror Card features a metal front layer with a distinctive mirror effect and is the first card of its kind to be introduced in Pakistan. Eligible customers will be able to request these card upgrades through the JazzCash app. When a payment card becomes part of the brand experience. Pakistan's payments landscape is rapidly evolving, with consumers increasingly embracing digital financial services. Yet, even as payments become more digital, the physical payment card remains one of the most important tangible touchpoints between a financial services provider and its customers. That makes the card more than a transactional tool. For issuers, it is an extension of the brand and an opportunity to differentiate in competitive markets. For consumers, it can be an expression of identity and a reflection of lifestyle. The growing interest in card personalization and premium materials reflects this shift. In a recent global consumer survey, 85% of consumers said they would be interested in having a metal card, while more than one-third said card design matters to them. Among those consumers, 91% expressed interest in having a customizable card.[1] With nearly 67% of its population under 30[2], Pakistan is a market where young consumers are influencing the future of payments, making it increasingly important for issuers to be in tune with their preferences. At the same time, a growing affluent segment is driving demand for more premium and personalized financial experiences. JazzCash's new portfolio brings these evolving preferences to the Pakistani market, giving customers more ways to make their payment cards their own - whether through personalized design or premium materials. Building on a trusted partnership. With more than 62 million customers, JazzCash is a digital financial services provider helping expand access to financial services across Pakistan. Its broad portfolio spans mobile wallets, payments, lending, insurance, savings and investments, as well as welfare and government-to-person disbursements. IDEMIA Secure Transactions has been a trusted partner since 2014. Over more than a decade, the two companies have collaborated on card issuance and personalization, building a strong foundation for the latest generation of JazzCash cards. Customers increasingly expect financial products to offer both convenience and greater choice. Through its partnership with IDEMIA Secure Transactions, IDEMIA Group is extending the personalization and control available through the JazzCash app into the physical card experience. The +1 Card enables customers to bring a family member or friend into everyday digital payments while retaining oversight, while its metal cards offer premium customers a distinctly differentiated experience. Aamir Aftab, Chief Product Officer I'm extremely excited about this new phase of its partnership with JazzCash. Supporting Pakistan's largest fintech player as it responds to evolving consumer expectations, where personalization, self-expression, and premium experiences are becoming increasingly important, is perfectly aligned with its consumer-centric approach. IDEMIA Group is proud to be JazzCash's trusted partner. It's a strong testament to the quality, expertise, and service that IST provides. Serigne DIA, Deputy Head of Payment Services MEA, IST What is the JazzCash 1+ Card? The JazzCash +1 Card is an additional debit card that an eligible primary account holder can issue to a family member or friend. Customers can select a card design through the JazzCash app, set spending limits, and track payments. Does JazzCash issue metal cards? Yes. JazzCash is introducing two metal payment cards for eligible customers in its premium tiers. One is a 22-gram heavyweight metal card, while the JazzCash Mirror Card combines a metal front layer with a mirror finish and will be the first payment card of its kind in Pakistan. What does IDEMIA Secure Transactions provide to JazzCash? IDEMIA Secure Transactions provides the technology for the 1+ card, card manufacturing, printing, and personalization services for custom-designed payment cards. It also manufactures and personalizes JazzCash metal payment cards. [1] Independent consumer by Dentsu Insights, of 14 countries globally. 2 UNFPA Pakistan, Pakistan@2050: Demographic change, future projections, and development opportunities, 2025, based on United Nations World Population Prospects 2024. PDF version * Downloads Related offers

TTG Asia

Oct 1st, 2026

Idemia readies biometric passenger clearance system for Asia-Pacific airports.

Idemia readies biometric passenger clearance system for Asia-Pacific airports. / Posted on 1 October, 2026 13:44 Idemia Public Security will roll out its PaXpress SmartLane, a frictionless biometric group processing innovation, at airports across Asia-Pacific in the next six to 12 months. The product supports Idemia Public Security's quest "to make the technology invisible but the trust visible" at airports. PaXpress SmartLane's differentiation from conventional kiosks and gates lies in its ability to identify multiple people as they pass through a control area and "help maintain the flow where conventional stop-and-check processes create queues". Tim Ferris, global head - Borders & Travel, speaking to TTG Asia at the inaugural Passenger Terminal Expo (PTE) Asia, held in Singapore last week, noted: "Automation has already improved individual steps, but the next opportunity is to connect the journey. "Digital identity and biometrics can allow a traveller's identity to be established once and securely verified at relevant touchpoints - from check-in and pre-security to border control and boarding - rather than repeating the same process at each step." Commenting on required airport infrastructure for PaXpress SmartLane's adoption, Ferris said it depended on the scope of the journey, and a solution may require biometric capture devices, kiosks or gates, cameras, sensors, passenger guidance displays, and connections to existing airline, airport or border systems. He said that the airport or airline could create a digital identity during check-in - for example through a smartphone app before the traveller reaches the airport. This securely links the traveller's biometrics to their travel documents and journey information, and can support services such as self-service baggage drop-off, pre-security access and boarding. There is no limit to the number of people the new system can verify at once. "Capacity depends on the touchpoints, their configuration, and the checks required," he stated. Ferris stressed cooperation between stakeholders is key, and airports, airlines, authorities and technology providers need to design the journey together. This becomes particularly important when border control is involved or when the ambition is an end-to-end journey across departure and destination. There is also no fixed minimum daily passenger capacity for PaXpress SmartLane, and the business case depends on what an airport wants to achieve, rather than its size alone. While large international gateways are strong candidates because high volumes, peak-hour congestion and space constraints can put significant pressure on both operations and the passenger experience, the new system also works for smaller airports that have a clear vision to elevate the passenger experience or want to address a specific bottleneck. Ferris declined to name which airports in the region will be the first to deploy PaXpress SmartLane.

IDEMIA

Enrollment Agent 1

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