ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
ABOUT THE POSITION:
As the Manager of Finance, you will lead a team within the FinOps Department and be responsible for all FinOps duties, functions, partnerships, internal and external systems that relate to funds flowing into and out of the ChowNow platform. You will be responsible for creating solutions related to cash and merchant transaction reconciliation, as well as building scalable solutions across operational planning, tech-automation, and other areas that interact with the finance department. Leveraging strong interpersonal and communication skills, you will be a key partner with other company divisions including Customer Experience, Data Science, and Engineering.
This position will report directly to the VP of Finance and will have 4 direct reports.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
SPECIFICALLY, YOU WILL:
- Plan, organize, and execute financial tasks and projects within the FinOps organization.
- Make estimates of funds required for the short and long-term financial objectives of the organization.
- Have a keen understanding of the payments processing industry (end to end experience working with payment processors such as Stripe, Braintree or other payment facilitators)
- Follow accounting policies and procedures
- Provide management with information vital to the decision-making process
- Assess current accounting operations, offering recommendations for improvement and implementing new processes
- Evaluate and implement strong process controls
- Developing and monitoring business performance metrics
- Provide financial insight and analysis to drive the business performance of the organization.
- Manage and monitor metrics, KPI tracking, and reports.
- Evaluate the financial performance of the organization and measure profitability of the payments business.
- Understand and calculate the risks involved in the financial activities of the organization.
- Working effectively with other parts of the finance and greater organization.
WITHIN 30 DAYS YOU WILL:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Gain an in-depth understanding of the function of the FinOps dept. In depth and meet with various stakeholders across the organization
- Gain an in-depth understanding of ChowNow’s business & roadmap along with how the FinOps dept. fits into growth planning
- Gain in-depth understanding of the dynamic and evolving nature of FinOps operation and map out the roadmap for change management
- Formulate a plan with clear steps, establish milestones and success criterion for change management with senior leadership
- Start to assume responsibility of key functions
WITHIN 60 DAYS YOU WILL:
- Perform and present a gap analysis between current and optimal state of FinOps processes
- Begin to assess methods to up-skill and upscale the FinOps team
- Implement vision for process improvement
- Establish automation of various existing processes to provide room for team and function growth
WITHIN 90 DAYS YOU WILL:
- Assume full accountability for all the key job functions
- Present a roadmap and timeline to execute plan to bridge the gap in current FinOps processes
- Assess progress toward milestones set and agreed upon over the first 30 days
- Begin to present metrics to build a growth trajectory for the FinOps function to senior management and executive leadership
YOU SHOULD APPLY IF:
- You have previous experience as a Finance Manager
- You have 4+ years experience managing teams
- You have experience in operating a payment facilitator (a major plus)
- You are an analytical thinker with strong conceptual and problem-solving skills.
- You have meticulous attention to detail with superb organizational skills.
- You have an ability to work under pressure and meet tight deadlines.
- Degree in finance/accounting or related is preferred
- Certified Public Accountant (CPA) license (a plus)
ABOUT OUR BENEFITS:
- Expected Base Salary Range: $123,500 - $136,500
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap in our satellite offices.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
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