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IHG

Global hotel company

Host / Hostess

Full-Time
$16/hr
Entry
Atlanta, GA, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Ability to carry or lift items weighing up to 50 pounds.
  • Ability to handle food objects, products, and utensils.
  • Ability to use a keyboard.
  • Ability to bend, stoop, and kneel.
  • Alcohol awareness certification and/or a food service permit or valid health or food handler card, as required by the local or state government agency.
  • Reading and writing abilities for taking orders and completing paperwork.
Responsibilities
  • Greet guests promptly and courteously and seat them while ensuring a balanced workload among servers.
  • Maintain an accurate waiting list as needed and alert guests when a table is available.
  • Receive payments and process transactions according to established policies and procedures.
  • Give correct change, balance the cash drawer at the close of the shift, complete opening and closing paperwork, and document voids on the void balance sheet.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Process take-out orders when needed.
  • Answer the room-service phone and process room-service orders when needed.
  • Practice up-selling techniques.
  • Clear and reset tables and assist with opening tasks, such as assigning stations to servers, when needed.
  • Handle guest complaints and special requests when asked.
  • Assist with other assigned duties.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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