Full-Time

Senior Director

Sales Operations

Posted on 8/6/2024

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Data & Analytics
Consumer Software
Entertainment

Compensation Overview

CA$170.7k - CA$239.1kAnnually

Senior

Toronto, ON, Canada + 3 more

More locations: California, USA | Atlanta, GA, USA | Vancouver, BC, Canada

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Advanced level of experience in a high-growth and fast-paced SaaS environment; proven global leadership experience, with knowledge of sales operations, planning and strategy development. Deep expertise on sales automation and CRM systems.
  • Exceptional analytical skills and familiarity with Sales and Customer Success technologies (e.g. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred.
  • Proven ability to dive into complex concepts, define value propositions and champion the voice of sales.
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
  • Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
  • Builds inclusive, cohesive teams which apply diversity to achieve common goals.
  • Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work.
  • Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision.
  • Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team.
Responsibilities
  • Hire, lead, mentor and develop a team of senior professionals and people leaders. Perform full scope of people-management responsibilities in alignment with Hootsuite's DE&I objectives.
  • Design, operationalize and implement Hootsuite’s global strategic sales compensation and sales territory frameworks to enhance the end to end customer journey and experience and drive profitable growth.
  • Partner with GTM Strategy teams and leadership to plan, develop and implement strategic sales initiatives, growth programs and territory plans; foster a culture of collaboration, achievement, and continuous improvement.
  • Drive strategic enhancements and efficiencies to Hootsuite’s global sales operations systems and processes; ensure the sales organization continues to meet and exceed sales goals, while optimizing productivity. Ensure senior and executive leaders are informed of operational risks and/or mitigation strategies.
  • Act as a key strategic partner to global revenue leaders and executives in anticipating and overcoming operational roadblocks; oversee the development of comprehensive sales playbooks for new product launches, driving market success, and ensuring a seamless end to end customer experience.
  • Own the sales technology stack, continually evaluating current technology, and working proactively to identify strategic expansion and efficiency opportunities. Continuously evaluate new sales technology vendors and oversee the CRM infrastructure.
  • Collaborate cross-functionally with sales leaders, IT, procurement and biztech to understand strategic business requirements and lead the execution and delivery against those requirements; direct complex negotiations with vendors as needed to ensure costs are managed and business interests are protected.
  • Design and lead the execution of strategic sales compensation plans for all of Sales and Customer Office teams, including recognition programs, SPIFFs, and analysis of performance and efficacy of programs.
  • Perform other related duties as required.

Hootsuite is a platform designed for managing social media, helping businesses enhance their online presence and drive growth through effective marketing strategies. Users can create, schedule, and publish content across various social media channels from a single dashboard, making it easier to maintain a consistent online presence. The platform includes features like AI-generated captions and hashtags, which assist users in crafting engaging posts, and a unified inbox that consolidates messages and comments from different networks, streamlining customer interactions. Hootsuite stands out from competitors by offering advanced analytics that provide insights into both paid and organic performance, allowing businesses to measure their social media effectiveness comprehensively. The goal of Hootsuite is to empower businesses of all sizes to optimize their social media efforts, improve customer engagement, and ultimately increase their revenue.

Company Stage

Debt Financing

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Talkwalker enhances Hootsuite's analytics and social listening capabilities.
  • Growing demand for AI-driven tools aligns with Hootsuite's AI capabilities.
  • Recognition in TrustRadius' 2023 Best Of Awards highlights strong customer focus.

What critics are saying

  • Emerging competitors like TikTok's Symphony Creative Studio challenge Hootsuite's market share.
  • Integration risks from Talkwalker acquisition could disrupt operations.
  • Increasing marketing costs for SMBs may reduce spending on platforms like Hootsuite.

What makes Hootsuite unique

  • Hootsuite offers a unified social media inbox for streamlined customer engagement.
  • The platform provides AI-generated captions and hashtags to enhance content creation.
  • Hootsuite's advanced analytics offer comprehensive insights into social media ROI.

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Benefits

Remote Work Options

Hybrid Work Options

Disability Insurance

INACTIVE