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Full-Time

Senior Director

Sales Operations

Confirmed live in the last 24 hours

Hootsuite

Hootsuite

1,001-5,000 employees

Social media management and marketing platform

Data & Analytics
Consumer Software
AI & Machine Learning

Compensation Overview

$170.7k - $265kAnnually

Senior, Expert

Toronto, ON, Canada + 3 more

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Advanced level of experience in a high-growth and fast-paced SaaS environment; proven global leadership experience, with knowledge of sales operations, planning and strategy development. Deep expertise on sales automation and CRM systems.
  • Exceptional analytical skills and familiarity with Sales and Customer Success technologies (e.g. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred.
  • Proven ability to dive into complex concepts, define value propositions and champion the voice of sales.
  • Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
  • Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
  • Builds inclusive, cohesive teams which apply diversity to achieve common goals.
  • Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work.
  • Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision.
  • Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team.
Responsibilities
  • Hire, lead, mentor and develop a team of senior professionals and people leaders. Perform full scope of people-management responsibilities in alignment with Hootsuite's DE&I objectives.
  • Design, operationalize and implement Hootsuite’s global strategic sales compensation and sales territory frameworks to enhance the end to end customer journey and experience and drive profitable growth.
  • Partner with GTM Strategy teams and leadership to plan, develop and implement strategic sales initiatives, growth programs and territory plans; foster a culture of collaboration, achievement, and continuous improvement.
  • Drive strategic enhancements and efficiencies to Hootsuite’s global sales operations systems and processes; ensure the sales organization continues to meet and exceed sales goals, while optimizing productivity. Ensure senior and executive leaders are informed of operational risks and/or mitigation strategies.
  • Act as a key strategic partner to global revenue leaders and executives in anticipating and overcoming operational roadblocks; oversee the development of comprehensive sales playbooks for new product launches, driving market success, and ensuring a seamless end to end customer experience.
  • Own the sales technology stack, continually evaluating current technology, and working proactively to identify strategic expansion and efficiency opportunities. Continuously evaluate new sales technology vendors and oversee the CRM infrastructure.
  • Collaborate cross-functionally with sales leaders, IT, procurement and biztech to understand strategic business requirements and lead the execution and delivery against those requirements; direct complex negotiations with vendors as needed to ensure costs are managed and business interests are protected.
  • Design and lead the execution of strategic sales compensation plans for all of Sales and Customer Office teams, including recognition programs, SPIFFs, and analysis of performance and efficacy of programs.
  • Perform other related duties as required.

Hootsuite is a platform designed for managing social media, helping businesses enhance their online presence and drive growth through effective marketing strategies. Users can create, schedule, and publish content across various social media channels from a single dashboard, making it easier to maintain a consistent online presence. The platform includes features like AI-generated captions and hashtags, which assist users in crafting engaging posts, and a unified inbox that allows for streamlined communication by managing comments and messages from different platforms in one place. Hootsuite stands out from its competitors by offering advanced analytics that provide insights into both paid and organic performance, enabling businesses to measure their social media return on investment effectively. The goal of Hootsuite is to empower businesses of all sizes to optimize their social media efforts, improve customer engagement, and ultimately increase their revenue.

Company Stage

N/A

Total Funding

$240.2M

Headquarters

Vancouver, Canada

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

5%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • The integration with Talkwalker positions Hootsuite as a leader in AI-driven social media insights, potentially driving significant growth and innovation.
  • Hootsuite's recognition in TrustRadius' 2023 Best Of Awards underscores its strong customer satisfaction and market reputation.
  • Strategic partnerships, such as the collaboration with LinkedIn Learning, enhance Hootsuite's educational offerings and user engagement.

What critics are saying

  • The competitive landscape in social media management is intense, with numerous players vying for market share, which could impact Hootsuite's growth.
  • Recent layoffs and leadership changes may lead to internal instability and affect employee morale.

What makes Hootsuite unique

  • Hootsuite's unified social media inbox and AI-powered content generation tools set it apart by streamlining customer engagement and content creation.
  • The acquisition of Talkwalker enhances Hootsuite's social listening capabilities, providing deeper insights and more actionable data than many competitors.
  • Hootsuite's comprehensive analytics, which combine paid, organic, and web metrics, offer a holistic view of social media ROI, a feature not commonly found in other platforms.