Technical Support Level 3
About the job
- Preferred: CCNA and MCSE certifications, with troubleshooting, problem-solving, and root-cause-analysis skills.
- Experience using Remedy or an equivalent incident/request ticket-based management system.
- Japanese communication and comprehension are a plus but are not required.
- Ability to provide clear, detailed project-status and problem reports with root-cause analysis.
- Ability to set up and support multipoint audio and video conferences.
- Ability to set up and support mobile wireless devices.
- Ability to provide issue resolution after hours and on weekends, both on-site and remotely, as needed.
- Preferred knowledge of data-center infrastructure, including power/UPS and HVAC.
- In-depth knowledge of Microsoft Windows XP/7, Microsoft Server 2000–2012, and VMware.
- Working knowledge of standard protocols and technologies including Active Directory, DNS, DHCP, SCCM, SCOM, CiscoWorks, Linux/UNIX, VoIP, and wireless LAN.
- Working knowledge and experience with PC imaging and remote-control support tools.
- Hands-on experience configuring, troubleshooting, optimizing, and managing physical and virtual Windows servers.
- Professional demeanor and strong written and verbal communication skills to communicate clearly with the user community and executive management.
- Ability to learn quickly and follow established processes to maintain and enforce corporate security policies.
- Ability to follow direction and work as part of a team.
- Strong organization and time-management skills for working effectively in a fast-paced environment.
- Ability to lift servers and network devices out of boxes and place them in racks or remove them from server/network cabinets.
- Provide infrastructure support for networks, switches, routers, telecommunications, and servers.
- Serve as a subject-matter expert in video-conference system operation and support.
- Provide advanced expertise for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunications devices.
- Troubleshoot problems and repair or replace equipment.
- Support on-site conference meetings, including video conferences and web meetings.
- Operate daily server and client-PC support, troubleshooting and performing break/fix for server and PC hardware, operating systems, iLO configuration, host and client software, network connectivity, account management, print queues, and video/audio conferences.
- Perform ongoing infrastructure and data-center maintenance and operations, change and problem management, and project support.
- Support and lead assigned projects, delivering them on time and within budget.
- Coordinate with third-party vendors on break/fix, preventive maintenance, and issue resolution for server, network, HVAC, and UPS systems.
- Provide exceptional customer service and support through prompt problem resolution and follow-up with users.
- Provide 24x7 on-call coverage and schedule flexibility.
About the company
Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1996
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Simplify's Take
What believers are saying
- Confidence Petroleum disclosed heavy Q1FY26 profit growth, supporting Radiant Computech's investment value.
- June 2, 2026 off-market accumulation shows access to sizeable private deal flow.
- August 2026 trading flexibility indicates liquidity management and active portfolio repositioning.
What critics are saying
- Radiant Computech cut its Confidence Petroleum stake from 8.50% to 6.48% by August 24, 2026.
- No operating revenue, products, or hiring signal surfaced in 2026 search results.
- If this entity is only a holding vehicle, talent attraction and retention collapse quickly.
What makes Computech unique
- Radiant Computech bought 8.50% of Confidence Petroleum on June 2, 2026.
- Radiant Computech still held 6.48% after August 24, 2026 open-market sales.
- Its capital allocation looks active, not operational, unlike software vendors or services firms.
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