Senior Field Service Technician - Security & ICT Systems

Senior Field Service Technician - Security & ICT Systems

Cairns / Mareeba region, QLD

As a Senior Field Service Technician - Security & ICT Systems, you will join the Honeywell Building Solutions team supporting Lotus Glen Correctional Centre in the Cairns/Mareeba region.

Reporting to the Senior Field Service Supervisor, you will be responsible for servicing, maintaining, troubleshooting, commissioning, and supporting integrated security and ICT systems within a critical infrastructure environment.

Key Responsibilities

• Service, maintain and troubleshoot integrated security systems including Access Control, CCTV, Intrusion Detection, Biometrics and Intercom Systems.
• Configure, support and maintain Honeywell EBI and Digital Video Manager (DVM) platforms.
• Diagnose and resolve hardware, software, database, server and network-related issues across security and ICT environments.
• Support ICT infrastructure including servers, workstations, RAID storage, switches, routers and VLAN networks.
• Deliver preventative and corrective maintenance, system upgrades and technology refresh projects.
• Build strong customer relationships while ensuring all work is completed safely and in accordance with site and compliance requirements.

About You

• Demonstrated experience in Electronic Security, Integrated Security Systems, ICT Infrastructure, Building Technologies, or a related field service environment.
• Strong troubleshooting and fault-finding skills across security, networking and IT systems.
• Experience supporting Access Control, CCTV, Video Management Systems and enterprise security platforms.
• Knowledge of IP networking including TCP/IP, switches, routers and VLANs.
• Strong communication skills with a customer-focused approach.
• Ability to work independently and manage competing priorities.
• Current Australian Driver's Licence.
• Ability to obtain and maintain security clearances required for correctional facility access.

Highly Regarded

• Experience with Honeywell EBI and Digital Video Manager (DVM).
• Experience supporting Microsoft Server environments, VMware and SQL databases.
• Queensland Security Provider Licence.
• Electrical, Electronics, Telecommunications, Security or Information Technology qualification.
• Experience working in Corrections, Government, Defence, Healthcare, Airports, Utilities or other critical infrastructure environments.

About Honeywell Technologies

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more: www.honeywell.com/us/en

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. https://work180.com/en-au/for-women/employer/honeywell 

Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.

We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities. 

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