The individual in this role will oversee the coordination and implementation of our Restaurant Point-of-Sale (POS) system. Key responsibilities encompass: orchestrating meetings, facilitating virtual consultations with clients, executing diligent follow-ups, and managing the backend of the Restaurant POS, along with its supplementary software platforms. Moreover, the position involves recommending additional products from our portfolio, tailored to augment the operational efficiency of our clientele. A profound understanding of the restaurant industry and its intricate operations is indispensable. The overarching objective of this role is to bolster the efficacy and prosperity of businesses, both preceding and after the deployment of the Restaurant POS system.

This is a hybrid position that will include going to our Royal Oak office 3x per week.

You will:

• Schedule client meetings
• Conduct virtual meetings
• Menu/system functionality changes 
• Update multiple software applications to reflect the most current information
• Follow-up meetings and calls with the client to ensure a successful transition 
• Pre-installation setup task lists
• Effectively communicate with other sections of the business
• Assist in the ticketing queue
• Troubleshoot basic functionality of software applications

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 2+ years of experience with POS implementation or working in restaurants
• Experience working in a wide variety of restaurant types is preferred
• Knowledge of Microsoft Office, Google Suite or alike
• Demonstrated ability to remain calm under pressure 
• Possess strong analytical and critical problem-solving skills
• Excellent written and verbal English (second language is a bonus) communication skills
• Ability to interact with and coach a wide variety of stakeholders both internal and external,  ranging from restaurant managers and owners to business executives and chefs 

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay is $19/hour for this position 
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.