Full-Time

Implementation Specialist

Confirmed live in the last 24 hours

SpotOn

SpotOn

1,001-5,000 employees

Payment processing and customer engagement solutions

Consumer Software
Enterprise Software
Fintech

Compensation Overview

$19Hourly

Junior, Mid

Ferndale, MI, USA

Hybrid position requiring in-office attendance 3 times per week.

Category
Operations Consulting
Consulting
Requirements
  • 2+ years of experience with POS implementation or working in restaurants
  • Experience working in a wide variety of restaurant types is preferred
  • Knowledge of Microsoft Office, Google Suite or alike
  • Demonstrated ability to remain calm under pressure
  • Possess strong analytical and critical problem-solving skills
  • Excellent written and verbal English (second language is a bonus) communication skills
  • Ability to interact with and coach a wide variety of stakeholders both internal and external, ranging from restaurant managers and owners to business executives and chefs
Responsibilities
  • Schedule client meetings
  • Conduct virtual meetings
  • Menu/system functionality changes
  • Update multiple software applications to reflect the most current information
  • Follow-up meetings and calls with the client to ensure a successful transition
  • Pre-installation setup task lists
  • Effectively communicate with other sections of the business
  • Assist in the ticketing queue
  • Troubleshoot basic functionality of software applications

SpotOn provides payment processing solutions specifically designed for small businesses, including restaurants, retail stores, and service providers. Their products include a suite of integrated customer engagement tools that help businesses receive payments quickly, boost revenue, and enhance operational efficiency. SpotOn's technology platform offers comprehensive digital solutions that simplify business management and growth. Unlike many competitors, SpotOn emphasizes exceptional 24/7 customer service and offers a consumer-facing app that connects customers with merchants for deals, loyalty rewards, and appointment bookings. The company's goal is to empower small businesses with effective tools to streamline their payment processes and improve customer interactions.

Company Stage

Series F

Total Funding

$890M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpotOn's recognition in Fast Company's 2024 list boosts its brand reputation.
  • The appointment of new C-suite executives focuses on enhancing customer experience and talent.
  • SpotOn's Restaurant Tech Assessment Checklist aids restaurants in optimizing tech investments.

What critics are saying

  • Emerging fintech startups offer similar solutions at lower costs, threatening SpotOn's market share.
  • Rapid technological advancements may outpace SpotOn's integration capabilities, risking customer dissatisfaction.
  • Rising labor costs in restaurants could reduce spending on SpotOn's technology solutions.

What makes SpotOn unique

  • SpotOn offers a comprehensive suite of integrated customer engagement tools for small businesses.
  • The company provides 24/7 exceptional customer service, enhancing client satisfaction and loyalty.
  • SpotOn's AI-enabled marketing tool, Marketing Assist, is a first-of-its-kind for restaurants.

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Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement