Operations Manager

Start building a career with purpose.

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About the Role

Corporate administration support with scheduling, logistical needs and board meetings coordination.

Roles and Responsibilities:

• Corporate administration support including, but not limited to, scheduling all Board/Committee meetings, supporting Directors with Bermuda logistical needs, coordinating submission and compilation of Board/Committee materials, uploading the same to Board meeting application, and assisting with minute taking.
• Assist the Company's Legal Counsel with corporate governance activities, including preparing resolutions, secretary certificates, AGM documentation, Board assessments, acceptance and resignation letters and maintenance of Director, Officer, and Senior Executive KYC documentation.
• Assist the Company’s Legal Counsel with maintaining the legal records, specifically agreements and tracking of work flowing through the legal department.
• Assist the Company’s Legal Counsel and Compliance Officer with data privacy matters to ensure compliance with AIA policies and procedures and Bermuda legal requirements.
• Serve as the Health and Safety Officer and partner with the Company’s Legal Counsel to ensure compliance with Bermuda legal requirements.
• Manage third-party service providers including sourcing and onboarding using the Group risk management platform (TPM system). Track performance of third-party service providers by liaising with function owners to ensure timely collection of key performance indicators and reporting of the same to the Company’s Board in keeping with Bermuda outsourcing legal requirements.
• Perform first line risk management duties for the operations function, including risk and control assessments, in the Group risk management platform (eGRC).
• Lead the Company’s Business Continuity Management program. Promote ongoing improvements to, and implementation of, the Business Continuity Plan in compliance with AIA policy and Bermuda legal requirements.
• Lead and manage the Company’s Operational Resilience program in compliance with AIA policy and Bermuda legal requirements.
• Monitor, and coordinate as necessary, IT service provider(s) and workplans designed for critical initiatives and BAU requirements to promote on time delivery of high functioning IT infrastructure and quality services. Support technology-related business continuity and disaster recovery planning, testing.
• Oversee day-to-day office operations, facilities, vendor relationships, procurement activities, and workplace services to ensure an efficient and well-managed office environment.
• Liaise with vendors, service providers and building landlord, such that services, procurement and facilities align with expectations and contract requirements.
• Support the Company’s talent management activities, recruiter coordination, interview scheduling, documentation, local advertisements, monitor work permit processing, onboarding, separation, etc...
• Maintain all filings and office records (physical and electronic) in compliance with AIA internal policies and Bermuda legislation governing records’ retention.
• Drive continuous improvement of operational processes, systems, controls, policies, procedures, and Business Process Manuals to enhance efficiency and effectiveness.
• Other matters that may arise in the course of AIA Re operations.

Minimum Job Requirements:

• University degree (minimum Bachelor level) is preferred.
• Minimum three years' experience, ideally within the life (re)insurance industry in a finance, IT or operations related role.
• Demonstrated Project Management Skills and track record of automation.
• Proficient with Microsoft Office suite of products. Experience working with standard insurance commercial software applications (e.g. Ariba, Concur, etc.) and Board presentation tools (e.g. Convene).
• Strong organizational and planning skills to efficiently co-ordinate and handle multiple responsibilities and assignments to thrive in a dynamic, execution-oriented environment.
• Self-starter, ability to work independently with limited supervision, anticipates management needs.
• Strong written and verbal communication skills.
• Excellent time management skills, ability to prioritize and multi-task.
• Commitment to working outside of normal business hours, if necessary.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.