Full-Time

Partner Success Manager

Salt Lake City

Posted on 4/18/2024

SWORD Health

501-1,000 employees

AI-powered digital physical therapy platform

AI & Machine Learning

Mid, Senior

Salt Lake City, UT, USA

Required Skills

Sales

Requirements

2-4 years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success
Previous experience in customer success management, implementation, or consulting
Must be able to work from our Salt Lake City office on a regular basis
Ability to think strategically and systemically while executing methodically
Entrepreneurial with an ability to create and follow plans, yet flexible enough to respond to change while balancing priorities
Accountable, proactive, and thoughtful with high attention to detail and strategic problem-solving skills
Strong presentation skills and ability to articulate product vision and roadmap to stakeholders
Interest in the healthcare industry and the challenges/complexities of industry transformation
Desire to contribute to high visibility, strategic projects within the organization

Responsibilities

Serve as the main point of contact and advocate for partners following the initial partnership sales phase
Define operational strategy and provide day-to-day support to partners throughout the partner lifecycle with the focus of driving enrollment, engagement, and customer renewals
Work in close collaboration with clinical, operational, and technology teams to successfully represent the needs of the partner portfolio
Implements strategies for the selection and integration of clinical solution partners
Serve as a subject matter expert for Partner Success to aid the ongoing development of ecosystem partnerships by working with senior leadership peers within the Platform and Ecosystem Partnership teams to identify, select, collaborate with Partners to provide Sword R&D with the underlying business case(s)
Ensure the on-time delivery of key reporting and partnership metrics
Support customer and sales teams with training and materials necessary to understand and promote our partner portfolio
Create annual/quarterly business reviews with input from sales and other key internal stakeholders

Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

What you will be doing:

Serve as the main point of contact and advocate for partners following the initial partnership sales phase.
Define operational strategy and provide day-to-day support to partners throughout the partner lifecycle with the focus of driving enrollment, engagement, and customer renewals.
Work in close collaboration with clinical, operational, and technology teams to successfully represent the needs of the partner portfolio. Implements strategies for the selection and integration of clinical solution partners.
Serve as a subject matter expert for Partner Success to aid the ongoing development of ecosystem partnerships by working with senior leadership peers within the Platform and Ecosystem Partnership teams to identify, select, collaborate with Partners to provide Sword R&D with the underlying business case(s).
Ensure the on-time delivery of key reporting and partnership metrics.
Support customer and sales teams with training and materials necessary to understand and promote our partner portfolio.
Create annual/quarterly business reviews with input from sales and other key internal stakeholders.

What you will need to have:

2-4 years’ work experience in healthcare partnerships, healthcare consulting, or Software-as-a-Service (SaaS) customer success.
Must have: Previous experience in customer success management, implementation, or consulting.
Must be able to work from our Salt Lake City office on a regular basis.
Ability to think strategically and systemically while executing methodically.
Entrepreneurial with an ability to create and follow plans, yet flexible enough to respond to change while balancing priorities.
Accountable, proactive, and thoughtful with high attention to detail and strategic problem-solving skills.
Strong presentation skills and ability to articulate product vision and roadmap to stakeholders.
Interest in the healthcare industry and the challenges/complexities of industry transformation.
Desire to contribute to high visibility, strategic projects within the organization.

US Sword Benefits & Perks: *Eligibility: Full-time employees regularly working 25+ hours per week

Comprehensive health, dental and vision insurance*

Equity Shares*

Discretionary PTO Plan*

Parental leave*

401(k)

Flexible working hours

Remote-first Company

Internet Stipend for remote working

Paid Company Holidays

Free Digital Therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits:

Health, dental and vision Insurance

Meal Allowance

Equity Shares

Portugal - Sword Perks:

Remote Work Allowance

Flexible working hours

Work from home

Unlimited Vacation

Snacks and Beverages

English Class

Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

SWORD Health

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Sword Health offers a compelling work environment due to its groundbreaking digital physical therapy platform, which efficiently combines AI technology and clinical expertise. This innovative approach not only improves patient outcomes but also presents unique learning opportunities for employees in a cutting-edge, highly valued sector. Additionally, serving a vast clientele including over 1,300 employers and health plans worldwide establishes the company as a leader in the health tech industry, promising great career growth and stability.

Company Stage

Series D

Total Funding

$297.5M

Headquarters

New York, New York

Founded

2015

Growth & Insights

Headcount

6 month growth

↑ 11%

1 year growth

↑ 15%

2 year growth

↑ 83%

Benefits

A stimulating, fast-paced environment with lots of room for creativity

A bright future at a promising high-tech startup company

Career development and growth, with a competitive salary

The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare

A stimulating environment with room for creativity - fast-paced, fun, and energetic startup

A flexible environment where you can control your hours (remotely) with unlimited vacation

Access to our health and well-being program (digital therapist sessions)