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Anoka County Minnesota

Library Assistant

Clerical & Data EntryPosted on Nov 10
Part-timeHam Lake, MN, USA$20.19 - $26.25 /hr

About the Job

Requirements

  • A high school diploma is required.
  • One year of customer service or library experience is preferred.
  • Strong verbal and written communication skills are preferred.
  • The role requires the ability to perform several hours of varied physical activity, including bending, stooping, reaching, frequent wrist and finger manipulation, occasional pushing of carts weighing over 300 pounds, and occasional lifting of 20 to 50 pounds.
  • The role requires close and distance vision and the ability to adjust focus, as well as hearing for general and phone communication, signals, and machine sounds.
  • Occasional travel to other county work sites may be required; travel may require driving a county vehicle or a personal vehicle.
  • The role may involve contact with uncooperative, angry, and sometimes hostile clients.
  • The role may require use of kick stools to reach items from high shelves.
  • Applicants may be required to pass pre-employment background, drug, DOT physical, or other qualification checks, as applicable, and sign an informed consent form.

Responsibilities

  • Create a welcoming environment for all by providing excellent customer service.
  • Perform circulation duties, including checkout, returns, assessing damages, running reports, and routing materials.
  • Assist library patrons with requests, technology, basic research, and connections to physical and virtual library collections.
  • Organize, maintain, and ensure the tidiness of the collection.
  • Process materials, link electronic records, and ensure efficient movement of materials across the county.
  • Assess patron needs to locate pertinent materials and resources, referring patrons to librarians as appropriate.
  • Handle cash, including processing payments and reconciling the cash drawer.
  • Provide reference, information, and material loan services to library patrons.
  • Place and track orders.
  • Work closely with library employees to assist in processing and fulfilling requests.
  • Maintain stockroom supplies and ensure cleanliness and orderly materials.
  • Communicate and apply policies and procedures to library patrons.
  • Troubleshoot computer software and hardware issues and identify and resolve issues following standard protocols.
  • Maintain current knowledge of county and library policies and procedures and interpret and communicate policies to patrons as needed.

Desired Qualifications

  • One year of customer service or library experience.
  • Strong verbal and written communication skills.

About the Company

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