Enterprise Agile Transformation Coach
About the job
- SAFe Practice Consultant certification is required.
- A bachelor's degree and equivalent practical experience are required.
- At least 7 years of experience working as a contributor in Agile or Lean delivery teams is required.
- At least 3 years of experience as an Agile Coach, Scrum Master, or in a similar role is required.
- Experience supporting complex enterprise delivery teams is required.
- Strong facilitation, coaching, and communication skills are required.
- The ability to provide practical coaching in a real-world technology delivery environment, supported by theoretical Agile principles, is required.
- Help teams and delivery leaders adopt an Agile mindset through coaching.
- Coach multiple cross-functional delivery teams across key Property & Casualty domains, including Policy, Billing, Claims, Data, and Digital.
- Mentor Scrum Masters, Product Owners, Business Analysts, and delivery leaders to improve team maturity, flow, and outcomes.
- Reinforce clear role boundaries while promoting shared accountability.
- Observe, facilitate, and continuously improve Agile ceremonies with a focus on outcomes over process compliance.
- Coach teams to organize work around Property & Casualty value streams rather than projects.
- Improve flow across intake, prioritization, delivery, and release.
- Align delivery metrics to meaningful insurance outcomes, including cycle time, predictability, quality, and customer experience.
- Support dependency management across policy, billing, claims, data, and vendor platforms.
- Partner with delivery leaders to model Agile leadership behaviors.
- Coach leaders on decision-making and flow-based planning.
- Support organizational change initiatives by reinforcing adoption and sustainability of Agile practices.
- Balance speed to market with governance, compliance, and risk needs.
- Support Scrum, Kanban, and hybrid delivery models.
- Support and facilitate PI planning, quarterly planning, retrospectives, and workshops.
- Design and deliver Agile training, workshops, and role-based learning sessions for teams, Agile roles, and leaders.
- Develop reusable training materials, coaching guides, and enablement content to support consistent Agile adoption across teams, roles, and value streams.
- Support onboarding of new teams.
- Support the development and maturity of NJM’s Lean-Agile Center of Excellence.
- Help define Agile coaching standards, playbooks, maturity models, and enablement plans.
- Partner with leaders to scale consistent Agile practices across teams and value streams.
- Facilitate Agile communities of practice and knowledge-sharing forums.
- Track adoption progress and recommend continuous improvement actions based on team maturity, delivery metrics, and stakeholder feedback.
- Experience in Property & Casualty insurance or financial services.
- Exposure to core insurance platforms such as Guidewire, Duck Creek, or equivalent.
- Experience partnering with a PMO or governance groups.
- Agile certifications such as ICP-ACC, ICP-ATF, CSM, or CSP.
- Experience with Agile Place, Planview, and JIRA.
- Prior hands-on software delivery or engineering experience.
About the company
NJM Insurance Group provides property and casualty insurance mainly in the Mid-Atlantic, focusing on auto and home coverages and other P&C protection. It operates as a mutual insurer owned by its policyholders, using premium dollars to fund coverage, claims, and service rather than paying dividends to outside owners. Customers get protection through policies (notebook of auto and home insurance) and a claims process backed by financial stewardship and strong service. NJM differentiates itself by its mutual ownership model and a commitment to value-based solutions and service, plus regional recognition for auto claims experience and employer awards (e.g., leading Mid-Atlantic auto insurer in J.D. Power 2025 AIS; Forbes Best In-state Employer 2019–2025). Its stated goal is to provide value-based insurance solutions with the highest levels of service, integrity, and financial stewardship for policyholders in the Mid-Atlantic.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$250M
Headquarters
Ewing Township, New Jersey
Founded
1913
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Simplify's Take
What believers are saying
- June 2026 cat bond raised $250 million, enabling larger catastrophe protection.
- October 2025 claims certification and Mid-Atlantic ranking support retention and pricing power.
- 2026 board addition of Joseph S. Colalillo broadens governance and local network access.
What critics are saying
- Carol Voorhees replaced Mitch Livingston in July 2025; leadership transition disrupts culture.
- Catastrophe exposure remains concentrated in Northeast states through June 2029 reinsurance tower.
- A severe coastal hurricane could overwhelm indemnity layers and damage surplus.
What makes NJM Insurance Group unique
- Mutual insurer keeps policyholder focus, not public-market pressure, under Voorhees since July 2025.
- Eight straight J.D. Power claims certifications signal operational discipline and service quality.
- Lower Ferry Re 2026-1 shows strong capital access for Northeast storm risk.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Vacation
- Paid Sick Leave
- Parental Leave
- 401(k) Company Match