Accor

Global hotel management, franchising, loyalty programs

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeRio de Janeiro, State of Rio de Janeiro, BrazilNo salary listedIn-person

About the Job

Requirements

Knowledge specific to the role.
Fluent English.

Responsibilities

Ensure the quality of the guest experience before, during, and after the stay in a personalized manner, contributing to guest loyalty.
Review and print billing slips.
Review the previous shift log to identify outstanding tasks to be completed during the current shift.
Establish a warm, elegant, and personalized relationship with guests, facilitating services during their stay.
Ensure guest satisfaction through continuous improvement actions based on guest experiences.
Comply with the hotel's internal regulations and the policies and procedures of the department.
Greet guests courteously, make eye contact, and address them by name.

Desired Qualifications

Knowledge of the Opera system.

وصف الوظيفة

Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização, Realizar conferências e imprimir boletos de faturamento. Revisar o log do turno anterior para verificar as pendências a serem cumpridas no seu turno, Estabelecer relação calorosa, elegante e personalizada com os clientes, atuando como agente facilitador de serviços, durante a sua estada, Assegurar a satisfação dos clientes, através de ações de melhoria continua baseadas nas experiências dos clientes, Cumprir o regulamento interno do hotel, as políticas e os procedimentos do seu departamento e Saudar cordialmente os hóspedes, fazer contato visual e chamá-lo pelo nome.

المؤهلات

Conhecimento específicos inerentes à função.

Inglês fluente.

Conhecimento do sistema Opera será um diferencial

معلومات إضافية

Benefícios: Vale Transporte; Convênio Odontológico; Refeição no Local; Convênio Médico; Seguro de Vida em Grupo, Reembolso Farmácia e TotalPass.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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