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All Accor

Global hotel management, franchising, loyalty program

Outlet Manager

Food & Beverage Operations ManagementPosted on Nov 10
Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

  • A Hotel Management graduate or equivalent is required.
  • Additional certification in Food & Beverage is advantageous.
  • Good reading, writing, and oral proficiency in English is required.
  • Ability to speak other languages and basic understanding of local languages is advantageous.
  • A minimum of 2 years of relevant experience in a similar capacity is required.
  • Good working knowledge of Microsoft Excel, Word, and PowerPoint is required.
  • A high degree of professionalism, sound human resources management capabilities, and business acumen are required.

Responsibilities

  • Plan the outlet budget and review revenue and expenditure forecasts monthly.
  • Analyze and submit month-end reports and identify deviations from business plan goals.
  • Participate in management meetings to review progress toward business plan goals and develop the annual business plan for the outlet.
  • Plan, implement, and measure profit enhancement programs with the Kitchen and Marketing departments; prepare and submit a post-mortem promotion report to the Food and Beverage Manager after each promotion.
  • Implement and maintain controls to keep food and beverage costs, productivity, labor costs, and operating supply costs within budget.
  • Conduct daily departmental briefings to ensure team members receive pertinent information.
  • Supervise team members to ensure assigned and required outlet tasks are completed on time and according to instructions and departmental standards.
  • Build relationships with guests and regular patrons, remembering their names and preferences to provide personalized service.
  • Handle guest complaints and comments tactfully and efficiently.
  • Handle administration related to cashier and bar operations and company policies.
  • Maintain the department communication logbook and updated notice board.
  • Check equipment supplies and stock levels and prevent shortages that could affect operations or guests.
  • Check outlet and back-of-house cleanliness for compliance with food and beverage sanitation and hygiene rules and regulations.
  • Maintain complete knowledge of food and beverage services, contents, preparation methods, outlets, and hotel services and features.
  • Ensure health, safety, and security procedures are in place in the outlet.
  • Attend briefings, meetings, and training as assigned by management.
  • Complete proper handover and communication to the next shift.
  • Assist other food and beverage outlets during peak periods or when required.

Desired Qualifications

  • Additional certification in Food & Beverage is advantageous.
  • Ability to speak other languages and basic understanding of local languages is advantageous.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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