Dispatcher Lead

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science,securityand sustainability. Our people apply undaunted curiosity, relentlessambitionand boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety,collaborationand well-being are integral to success.

Summary:

Responsible for respondingappropriate equipmentor personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services.Identifiesand dispatchesappropriate units;complies withUSAP policies and procedures to ensure the safety of all public safety responders and the public.

Position Responsibilities:

• Responsible formaintaininga safe and clean workplace and ensuring that safety is the highest priority in the workplace. Adheres to ASC Safety guidelines andparticipatesin weekly safety meetings.

• Under the direct supervision of the dispatch supervisor, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department.  This includes theday-to-dayoperation of the fire department dispatch center, including but not limited to; all base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers both 9-1-1, and administrative phone lines, VHF radios and fire alarm receiving system.

• Provides direct supervision of all subordinate communication coordinators (dispatchers).

• Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians asappropriateand creates corresponding service requests for technicians.

• Monitors, answers, and interprets various equipmentindicatingfacilities emergencies. Prioritizes information, delegates to theappropriate trade, and creates service requests for emergency facility work orders.

• Responsible for communicating with and notifying emergency service personnel whenappropriate. (Fire Fighters, Search and Rescue (SAR), fire Technicians, Medical staff, Spill Response personnel, etc.)

• Monitors andoperatesHF/VHF/Satellite telephone equipment, various radio equipment andassistscommunications technicians with troubleshooting equipment when necessary.

• Assistswith operationalaircraftcommunications, including uncontrolled airfield announcements and distributingaircraftmovement reports to field camps, other stations, firepersonneland various other departments.

• Maintains knowledge of, and tracks, vehicle movements, fieldpartiesand Recreation groupsin accordance withthe USAP safe travel policy, and field camp check inpolicies. InitiatesEOC procedures asrequired.

• Performs communication related data entryutilizingSoftware, Word, Excel, Power Point,Outlookand other applications. Responsible foraccurateandtimelyreporting for all logs and reporting systems.

• Thoroughly communicates current and pertinent information during every shift exchange.

• Coordinates international communications and relays information toappropriateagencies.  

• Handles sensitive information in a confidential manner andin accordance withPII/SI/PHI policies and procedures.

• Interacts with the National Science Foundation, military and other agency officials, both over the phone and in person, in a professional and tactful manner.

• Provides set-up and communications staffing personnel for the Emergency Operations Center (EOC) during emergency events and drills.

• Coordinates radio communications asrequiredduring Fire Department,SARor mass casualty events/drills, and conveys instructions via UHF/VHF/HF/Satellite as directed by the EOC Director.

• Notifies communications technicians when equipment malfunctions or failures occur.

• Provides communication support to personnel in the field. 

• Monitorsvehicletravel away from station during winter and win-fly.  Initiates SAR procedures asrequired.

• Works a varied schedule to ensure 24/7 coverage of the communications center. This can include working day shift, night shift and station holidays and events.

• Assists Dispatch Supervisor in training of subordinate communication coordinators (dispatchers).

• Assists Dispatch Supervisor in quality assurance reviews of subordinate communication coordinators (dispatchers).

• Assists Dispatch Communications Supervisor with special projects asrequired.

• Performs other duties as assigned by Dispatch Supervisor.

RequiredEducation, Experience, Certificates and Licenses:

• High School diploma orGED

• 4years of emergency services(Fire, EMS, and/or Law Enforcement) dispatch experienceor two years as a Dispatcher with the Antarctic Fire Department.

• Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification.

• Incident Command System (ICS) 100 and 200 certifications arerequiredfor offer consideration (training offered through FEMA).

ExpectedSkills and Competencies:

• Computer skillsrequired, including Word, Excel,PowerPointand e-mail applications. Good judgment and exceptional communication skills. 

• Must have an ability to independently prioritize requests by level of urgency.

• Must have the ability to work unsupervised andpossibly aloneduring various levels of urgency and call volume.

• Complies withapplicable safety, environment, health, and waste management policies and procedure.

Preferred:

• At least two years’previoussupervisory experience 

Physical and/or Other Requirements:

• Willingness and ability to deploy to Antarctica for extended periods 

• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

• Successful completion of drug screening and background check required by employer

• Successful completion of Federal Background Check required by the NSF

• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position. 

• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position. 

• Mustparticipatein community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safetyobjectives. 

• Valid Driver’s License issued in the United States

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain andmaintainfacility credentials/authorization. Note: US Citizenship isrequiredfor facility credentials/authorization at this work location.

• Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing andmaintaininga safe work environment. Asappropriate, each employeeis responsible forcompleting all training requirements and fulfilling all self-aid/buddyaid responsibilities,participatingin emergency response tasks, and serving on safety committees and teams.

• Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

• Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policiespertaining tojob.

We are an equal opportunityemployerand all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amentum is a drug free workplace.

Boots Required:   YesXNo