Business Operations Associate

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture.  If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you.  We invite you to bring your passion and experience to our team!

WASH is seeking a detail-oriented Business Operations Associate to assist our sales and field operations teams with accurate work order processing and fulfillment. The Business Operations Department is responsible for managing the end-to-end client agreement lifecycle, optimizing daily operations and processes, and building cross-functional partnerships with the Sales and Field Operations Teams to execute strategic initiatives and deliver a best-in-class customer experience. Reporting to the Manager of Business Operations, the Business Operations Associate will initially focus on timely and accurate processing of all equipment-related work orders and managing accurate equipment inventory records. Keen attention to detail and accuracy, timely execution of tasks, and a desire to grow and learn are of the upmost importance for success in this role.

The ideal candidate will develop a broad understanding and knowledge base of WASH’s key business practices and, upon building a solid foundation, will have an opportunity to grow into a broader role creating customer contracts, business reporting materials, and leading special projects. A successful Business Operations Associate brings a solutions-oriented mindset, flexible work style to contribute to team responsibilities as well as complete individual tasks, and possess the professional fortitude to pursue a long-term, operations-focused career path. This is a great opportunity to learn our company inside and out with great opportunities for growth in all areas of the business.

Estimated Salary: $24.00 to $28.00 per hour based on qualifications and experience.

What you will do:

• Manage a high-volume of daily work order requests
• Generate accurate and timely equipment work orders
• Validate, process, and close completed work orders by transferring data from hardcopy files into WASH digital systems
• Coordinate status updates and follow-up notifications to ensure all work order activities are closed timely and accurately
• Manage equipment inventory corrections and exception/error reporting
• Maintain current and accurate customer account information
• Provide insightful and collaborative support to Sales and Field Operations colleagues
• Pull, interpret, and transform data to report performance results
• Participate in cross-functional initiatives to improve core business processes and drive productivity
• Demonstrate a high-quality customer service approach to internal customer base

• Maintain an energetic, supportive, and professional demeanor in all settings

Requirements:

• Bachelor’s degree in Business Administration or other relevant field of study, or equivalent applicable experience
• Minimum of 1-2 years’ experience in a corporate environment
• Intermediate or Advanced level skills with MS Office Suite – Excel, Word, PowerPoint (Visio and/or Project is a plus)
• Experience with MS Dynamics Great Plains or similar ERP system is a plus
• Strong organizational and professional communication skills to manage the timely execution of multiple tasks
• Strong sense of accountability and dedication to delivering outstanding results
• Analytical mindset and familiarity using data to understand, interpret, and communicate results
• Promote a culture of customer service excellence
• Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class.  We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [email protected] to inquire about the position.