Operations Support Specialist

Overview

About Model 1 Commercial Vehicles: Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next. It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

Job Summary: The Operations Support Specialist plays a key role on the Operations team by preparing, processing, and maintaining accurate service orders across all Model 1 locations. This position supports production operations and service operations by ensuring work orders are complete, accurate, and aligned with internal standards. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. 

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Create, review, and maintain accurate work and service orders to support production and scheduling needs across all locations.
• Process service orders through the ticketing system in accordance with established internal service level agreements (SLAs).
• Ensure service orders reflect standard pricing and include all relevant documentation in work order release to service locations.
• Provide ongoing support after initial order setup, including revisions, data updates, and clear communication of job-specific requirements outlined in deal submissions.
• Assist with service order tracking and reporting within internal systems such as Excede, Power BI, and HubSpot.
• Maintain organized records and documentation to support compliance, audits, and internal reporting needs.
• Collaborate with cross-functional teams to resolve discrepancies and ensure timely execution of service work.
• Perform additional administrative and operational support duties as assigned. 

Qualifications

Minimum Job Requirements:

• 2–4 years of experience in an administrative, coordination, or operations support role.
• 2-4 years of experience writing service or work orders.
• 2-4 years of experience in bus service or production.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (especially Excel), and familiarity with operations tools or ERP systems (e.g., SAP, NetSuite, Salesforce).
• Strong attention to detail and data accuracy.

Preferred Qualifications:

• Experience working in a manufacturing, automotive, service, logistics, supply chain, or service-based business.
• Familiarity with project coordination
• Bachelor's degree in Business Administration, Operations, or a related

Pay Range

$19-$22/hr.