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CGS Federal (Contact Government Services)

Federal professional services

eDiscovery Program Manager

Full-Time
$157k - $213.1k/yr
Expert
Remote in USA+2 moreMore locations: Albany, NY, USA | New York, NY, USA
Hybrid
Project & Program ManagementProgram Management
No H1B Sponsorship
US Top Secret Clearance Required

About the job

Requirements
  • Provide technical and eDiscovery subject matter expertise for full life cycle management of resources assigned to the program and contract.
  • Comply with contract terms and conditions and collaborate with the Contracting Officer's Representative (COR) to define and execute reports and deliverables.
  • Maintain a qualified and appropriately certified contractor workforce to meet the Government's needs.
  • Ensure operational coverage for critical areas around the clock, seven days a week, year-round, as required by Office of General Counsel leadership.
Responsibilities
  • Oversee administrative and logistical contract support, including notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and communicating work-location changes.
  • Ensure contract staff record their time daily.
  • Coordinate administrative activities for new contract staff arrivals with appropriate Federal Bureau of Investigation security, information technology, and administrative units.
  • Mentor and assist new team members with daily tasks.
  • Address performance and personnel issues among contracted staff promptly and thoroughly.
  • Manage client expectations and deliverables, and communicate with clients clearly and promptly.
  • Initiate process-improvement initiatives.
  • Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
  • Participate in teleconferences and meetings to review, educate, and support program objectives.
  • Assist in managing the Legal Clerical mailbox and tasks.
  • Develop and track clerical and information technology project schedules, milestones, and deliverables.
  • Assist with client information requests relevant to change requests and contract modifications.
  • Oversee scheduled system maintenance in accordance with established policies and procedures.
  • Review system and application logs and related reports to verify completion of scheduled jobs, such as backups.
  • Review and report technical assessments, including required tasks, estimated time frames, and effort for projects.
  • Oversee Veritas eDiscovery version 10 or another industry-recognized review platform.
  • Oversee administration of Microsoft Exchange 2019 and 2022.
  • Oversee administration and support of Microsoft Windows Server 2016, 2019, and 2022 in a large physical and virtual infrastructure.
  • Oversee the performance of Domain Name System, Windows Internet Name Service, Dynamic Host Configuration Protocol, and Lightweight Directory Access Protocol-compliant directories.
  • Oversee Discovery's information technology infrastructure, cloud technologies including Microsoft Azure and Amazon Web Services, and network architecture.
  • Formulate and enforce work standards and assign contractor schedules.
  • Present and communicate instructions, and prepare written reports or documents conveying analysis findings and results to non-technical audiences.
  • Provide task leads and the COR with cost and staffing estimates for existing tasks and potential additions.
  • Plan, organize, direct, and support contract activities.
  • Ensure conformance with request-for-quotation schedules and costs.
  • Monitor employee performance and productivity.
  • Develop and implement training programs and remedial actions as necessary.
  • Review work discrepancies.
  • Prepare, review, and submit required reports, and communicate organizational policies, purpose, and goals to subordinates.
  • Take responsibility for overall request-for-quotation performance and quality assurance.
  • Provide timekeeping and invoicing for labor hours, travel, and other direct costs, if applicable.
  • Ensure program and project schedules, performance, and deliverables are met.
  • Provide direct supervision, program control, scheduling, and management of contractor personnel in line with program priorities and assignments.
  • Assist with project-management task performance.
  • Resolve problems, issues, or conflicts as required.
  • Prioritize tasks and assignments for the contractor workforce based on Government direction and best practices.

About the company

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CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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