Gentrack

Software solutions for utilities and airports

Lead Technical Consultant

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeLondon, UKNo salary listedHybrid

About the Job

Requirements

A background as a senior software engineer, software team lead, or technical consultant, ideally in C#/.NET or similar.
Line management experience, including performance management.
Strong hands-on experience with system integrations, including APIs, SaaS platforms, and data flows.
Confidence with SQL and database queries, and with debugging live systems.
A solid understanding of architecture and complex system environments.
Confidence working directly with customers and turning their needs into practical technical solutions.
A proactive, problem-solving approach and comfort working at pace.

Responsibilities

Lead discovery sessions and technical workshops to understand complex airport operations.
Configure the platform and integrate it with customer systems through APIs and data flows, end to end through go-live.
Troubleshoot, validate, and optimise solutions to ensure they work reliably in live environments.
Work with Product and Engineering to turn customer requirements into scalable technical outcomes.
Manage, coach, and develop the team, and own team members' performance and growth.
Support pre-sales and solution scoping when needed.

Desired Qualifications

Experience in consulting, solutions, or implementation is a bonus, not essential.

This is a player-coach role for an engineer who wants to move closer to the customer. Around 75% of your time is hands-on technical delivery: you’ll take our existing SaaS platform and configure and integrate it into each customer’s systems and operations. You won’t be building new product. The challenge is making a proven platform work perfectly in complex, live airport environments.

The other 25% is leading a small team of technical consultants. That means real line management: setting expectations, running 1-2-1s, developing people and handling performance conversations with confidence.

Leading discovery sessions and technical workshops to get under the skin of complex airport operations
Configuring our platform and integrating it with customer systems through APIs and data flows, end to end, through to go-live
Making sure solutions hold up in the real world, which means staying close to the detail on troubleshooting, validation and optimisation
Working with Product and Engineering to turn customer requirements into scalable technical outcomes
Managing, coaching and developing your team, and owning their performance and growth
Supporting pre-sales and solution scoping when needed

A background as a senior software engineer or software team lead, or technical consultant, ideally in C#/.NET or similar
Line management experience, including performance management
Strong hands-on experience with system integrations (APIs, SaaS platforms, data flows)
Confidence with SQL and database queries, and with debugging live systems
A solid understanding of architecture and complex system environments
Confidence working directly with customers and turning what they need into practical technical solutions
Experience in consulting, solutions or implementation is a bonus, not essential
A proactive, problem-solving approach and comfort working at pace

About the Company

Gentrack

Software solutions for utilities and airports

Gentrack provides software platforms for utilities and airports to manage their operations. It helps utility companies with billing, customer engagement, and operational efficiency, and extends to airport needs as well. The products are cloud-based software suites that integrate customer data, billing workflows, and operational processes to streamline how utilities and airports interact with customers and run their networks. What sets Gentrack apart is its focused specialization in utilities and airports, long-term customer relationships, and a track record of adapting to regulatory changes while expanding capabilities—supported by an IPO to fund growth. The company's goal is to help utilities and airports navigate modern infrastructure by delivering reliable, scalable software that improves billing accuracy, customer experience, and operational performance.

Company size: 501-1,000
Company stage: IPO
Headquarters: Auckland, New Zealand
Founded: 1989

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