Senior Principal - Unified Digital Experience

⚡We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. 

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. 

Are you ready to lead the digital transformation to create a more sustainable world?🌳

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

The Senior Principal, Unified Digital Experience defines the enterprise vision, experience architecture, and long-term convergence roadmap for Schneider Electric's customer-facing digital ecosystem. The role connects public web, authenticated experiences, commerce, search, mobile, support, personalization, IFD, and AI-enabled experiences into a coherent end-to-end customer experience.

The role also shapes how AI-enabled experiences, conversational interfaces, recommendations, and intelligent routing integrate into the broader customer journey and experience architecture.

This is a Senior Principal-level individual contributor role reporting to the VP, Digital Customer Experience. Operating across business units, functions, and technology domains, the role advises senior leadership and leads through recognized expertise, enterprise influence, and evidence-based recommendations rather than direct authority.

What will you do?

Core Responsibilities

1. Experience Vision & Architecture

• Define the enterprise target-state model and principles for unified digital experiences.
• Own the enterprise cross-domain experience blueprint covering journeys, navigation, identity, personalization, customer context, and shared capabilities.
• Identify systemic fragmentation and shape enterprise opportunities for convergence, simplification, and reuse.

2. Journey Integration & Intelligent Experiences

• Define how independently managed platforms and domains connect into strategic end-to-end customer journeys, including transitions between anonymous and authenticated experiences.
• Define enterprise principles for AI-powered experiences, including conversational interfaces, recommendations, and intelligent routing, to ensure consistency, customer trust, discoverability, accessibility, and seamless integration across digital touchpoints, in partnership with product, data, privacy, security, and architecture leaders.

3. Convergence Roadmap & Strategic Advice

• Own the multi-year experience convergence roadmap and influence alignment across domain, platform, and investment roadmaps.
• Advise senior leadership on enterprise priorities, strategic trade-offs, investment sequencing, customer value, architectural fit, and reuse potential.
• Anticipate technology and experience shifts and translate them into implications for the long-term digital strategy.

4. Experience Quality & Measurement

• Define enterprise objectives and outcome measures for journey completion, handoff quality, consistency, accessibility, performance, reliability, adoption, and customer satisfaction.
• Synthesize customer feedback, behavioral data, market signals, and operational insights to shape strategic improvement priorities.

Collaboration & Influence

• Partner with senior leaders and experts across Application, Domain, Product, UX, Engineering, Architecture, Data, Security, Privacy, Marketing, Commerce, and Customer Care.
• Build enterprise alignment around a customer-outcome, experience-first, and platform-reuse mindset.
• Provide authoritative, constructive challenge and clear recommendations on high-impact cross-domain experience decisions.

Role Accountability & Boundaries

• Accountable for the enterprise unified experience blueprint and long-term convergence roadmap.
• Shapes experience and integration principles with the accountable architecture and platform teams.
• Does not chair governance bodies, approve exceptions, enforce compliance, or own product delivery, engineering execution, or operational performance.

What qualifications will make you successful:

Experience & Skills

Required

• Extensive experience shaping enterprise-scale digital platform or customer experience transformation across multiple domains.
• Proven ability to set enterprise direction, resolve ambiguity, and drive cross-platform convergence in complex, global, matrixed organizations.
• Deep knowledge of digital platforms, experience architecture, front-end patterns, APIs, identity, integration models, customer journeys, logged-in experiences, and personalization.
• Understanding of AI-enabled customer experiences, conversational interfaces, personalization, and emerging digital interaction models.
• Exceptional executive communication, strategic judgment, stakeholder leadership, influencing, and long-range roadmap skills.
• Recognized authority able to influence senior leaders and shape direction across organizational boundaries without direct control.

Working Knowledge / Preferred

• Cloud-native and distributed architecture patterns; data governance, privacy, security, and responsible AI considerations.
• Digital analytics, experimentation, accessibility, performance, SEO/GEO, enterprise search, and discoverability.
• Experience with composable, micro-frontend, multi-zone, B2B commerce, partner, or customer-service ecosystems; customer-facing AI experiences, agentic workflows, or conversational platforms.

Success Measures

• Reduced fragmentation and duplication across customer-facing experiences.
• Improved completion and reduced drop-off across priority journeys and cross-domain handoffs.
• Greater reuse of shared capabilities and alignment with the target experience blueprint.
• Improved experience consistency, accessibility, performance, reliability, adoption, and customer satisfaction.
• A clear, maintained, and enterprise-aligned convergence roadmap that informs strategic investment decisions.

What's in it for me?

We adapt to you:

🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

🧘‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!

🏄‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

🎯 With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

💗 You will have life insurance for your protection.

💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Bring your architectural expertise to a role where you'll make a lasting impact — apply today!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.