EBC Group

Customer Service Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia$3k - $40kIn-person

About the Job

Requirements

Candidate must possess at least a Secondary School / SPM certificate.
The role requires 1–2 years of work experience; customer service experience is preferred, and experience in the financial or foreign exchange industry is an advantage.
Candidates must have a genuine interest in financial markets and client services.
Candidates must be willing to work shifts, including weekends if required.
Candidates must be proficient in Microsoft Office.
Candidates must be fluent in spoken and written Mandarin and English.
Candidates should have a logical and analytical approach to problem-solving.
Candidates must be able to start at short notice.

Responsibilities

Provide front-line customer support through live chats, phone, and email.
Answer queries and resolve client issues regarding the company's products, platforms, and promotions.
Address customer feedback and complaints professionally.
Record and update customer data and other relevant information as needed.
Support departmental documentation and administrative needs, and assist with translating customer announcement notices.

Desired Qualifications

Japanese language ability is a plus.
Excellent communication and interpersonal skills.

Customer Service Specialist

EBC Group · Kuala Lumpur, Malaysia · Full-time · Posted 2024-03-14

Salary: unknown currency 3,000–40,000

Workplace: on_site

Description

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.

Responsibilities:

Provide front-line support to our customers via live chats, phones, and email.
Answering queries and resolving client issues regarding our products, platforms, and promotion.
Address customer feedback as well as complaints professionally.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Requirements

Candidate must possess at least Secondary School / SPM certificate
1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage).
Fresh graduates are welcome to apply.
A genuine interest in working in financial markets and client services.
Willing to work on shifts (Including weekends if required).
Proficient in Microsoft Office.
Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!
Excellent communication and interpersonal skills
A logical and analytical approach to problem-solving.
Able to start within short notice period.

Apply

Apply at EBC Group

About the Company

EBC Group

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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