All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Attendant

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeAuckland, New ZealandNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in a luxury five-star hotel.
Previous experience in fine-dining breakfast and dinner service.
Previous experience in luxury banqueting service.
Previous experience in barista and café-style service.
Knowledge of gastronomy and beverages.
Previous hotel or administration experience.
Strong presentation and organisation skills.
Ability to work in a fast-paced environment and be proactive.

Responsibilities

Be accountable on a shift basis for outlet operations through effective people management while working hands-on as part of a team to provide five-star service.
Perform basic day-to-day food and beverage service.
Open and close the café, restaurant, or outlet.
Take orders and maximize sales opportunities through product knowledge and suggestive selling.
Repeat orders to guests to ensure accuracy.
Write dockets clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
Use the point-of-sale system correctly.
Deliver orders promptly from the kitchen and bar production areas.
Check meals when collecting them from the kitchen and promptly deliver them to guests, maintaining temperature and appearance and announcing items upon delivery.
Provide the highest standard of service to guests.
Keep tables and service areas clean and tidy according to the procedure manual.
Take responsibility for the designated section and station.
Keep side stations clean and organized daily.
Maintain working knowledge of beverages offered and how to prepare and serve them.
Maintain hygienic food-service techniques during service.

Desired Qualifications

Use of Infrasys is a bonus.

Job Description

Our Ambassador will:

Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
Perform basic day-to-day food and beverage service.
Opening and Closing of cafe, restaurant or outlet.
Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
Ensure accuracy by repeating order(s) to the guests.
Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
Ensuring to use the POS (Point of Sale) system correctly.
Deliver orders promptly from the production area. (Kitchen and Bar area)
Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
Providing the highest standard service to the guest.
Keep tables and service areas clean and tidy as per procedure manual.
Take responsibility for your designated section and station.
Maintaining side stations are clean and organized daily.
Maintain a working knowledge of beverages offered and how to prepare and serve them.
Maintain hygienic food service techniques during service.

Qualifications

At least 1 year experience in a luxury 5 star hotel
Previous experience in Fine dining breakfast and dinner service
Previous experience in luxury banqueting service
Previous experience in Barista and Café style service
Knowledge on gastronomy and beverages
Use of Infrasys is a bonus
Strong presentation and organisation skills
Ability to work in the fast paced environment and be proactive
Previous hotel or administration experience
Positive bubbly personality

Additional Information

Learn your Way - Access to our Docebo so you can Earn while you Learn!
Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
Complimentary meals on shift
Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
Access to our Employee Assistance Program

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs