Accounts Receivable Collections Lead - Patient Accounting

The A/R Collections Lead has primary responsibility for all facets of AR collections and management; includes account flow from billing through to liquidation, disputes, Accounts Receivable analysis and AR trending. Follow-up tactics, techniques, and education. Vendor relation, audit, and management. Working with departments on improving a charge flow and consistency to improve AR. Direct Oversight of all collectors as well as training all new collector/biller staff.

Essential Duties:

• Oversee all collections related functions, including billing, rejections, follow-up, disputes and ongoing analysis to ensure best in class performance and outcomes.

• Continually data mine to identify payer issues, trends and escalate as necessary and in support of long term revenue cycle initiatives.

• Engage with payers on inventory and aging. Including monthly or as needed payer relation discussion meetings for AR resolution.

• Stay current with contracts and knowledgeable of all state and federal regulations that impact AR.

• Develop, implement ongoing training programs to address the needs of the department and monitor established productivity and quality outcomes of staff.

• Continually develop and oversee the management of workflow activities and the formulation of policies and procedures for departmental needs while establishing goals.

• Manages staff assigned. Recommends organizational structure, reporting relationships and staffing needs based on goals. Makes hiring, promotional and salary decisions in accordance with university policy. Provides performance appraisals for staff and determines need for disciplinary action.

• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• The equivalent in years of services within the scope of AR management will substitute for an advanced degree.

• Req 5 years Management in Hospital A/R billing and AR follow up.

• Req Must possess strong knowledge of hospital registration, insurance billing, and overall AR management.

• Req Strong written and verbal communication skills.

• Req Ability to supervise, organize and multi task and achieve results through others.

• Req Strong interpersonal skills.

• Req Contract knowledge.

• Req Interface with departments of patient concerns and/or charging matters.

Preferred Qualifications:

• Pref Bachelor's degree

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The annual base salary range for this position is $71,386.00 - $116,865.00.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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