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Sutherland

Global BPO providing customer lifecycle management

Design Lead

Product DesignConfirmed live in the last 24 hours
Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • At least 7 years of professional design experience, including a minimum of 3 years in a design leadership or senior design role.
  • Demonstrated expertise in user interface and user experience design, supported by a portfolio showcasing design leadership and strategic thinking.
  • Proficiency with industry-standard design tools such as Figma, Adobe Creative Suite, Sketch, or equivalent platforms.
  • Strong knowledge of design systems, design principles, and design methodologies.
  • Experience building and scaling design teams, including hiring, mentoring, and performance management.
  • Experience collaborating with product, engineering, and business teams in an agile environment.
  • Strong project management and organizational skills to manage multiple initiatives simultaneously.
  • Understanding of accessibility standards and inclusive design principles.
  • Proficiency in design research, user testing, and data-driven design decision-making.
  • Experience with design documentation and design specifications.

Responsibilities

  • Lead and mentor a team of designers, providing constructive feedback, professional development opportunities, and performance guidance to support their growth and career advancement.
  • Develop and communicate design strategy, vision, and roadmap aligned with organizational goals and business objectives.
  • Oversee the creation and maintenance of design systems, ensuring consistency, scalability, and adherence to brand standards across digital touchpoints.
  • Collaborate with product management, engineering, and marketing teams to translate business requirements into user-centered design solutions.
  • Conduct design reviews and quality assurance to maintain design quality and usability.
  • Champion user research and testing methodologies to inform design decisions and validate design solutions.
  • Present design concepts, prototypes, and recommendations to stakeholders at all levels.
  • Stay current with design trends, tools, and best practices, and implement innovations within the team's workflow.
  • Manage design projects, timelines, and resources to ensure on-time delivery and team productivity.
  • Foster a culture of innovation, collaboration, and continuous improvement within the design function.

Desired Qualifications

  • Knowledge of Web Content Accessibility Guidelines (WCAG) and experience implementing accessible design solutions.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with design mentorship and team development programs.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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