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Diversified Services Network

Energy Operations Center Analyst

Electrical EngineeringUpdated on Nov 11
Full-timeKennett Square, PA, USA$40k - $50k /yr

About the Job

Requirements

  • A high school diploma is required.
  • Candidates must have 0–2 years of experience in energy or utility operations, NOC or control room operations, power dispatch, SCADA operations, demand response, or 24x7 technical support in energy, utility, or operations-center settings; energy, utility, or operations-center internships will be considered.
  • Candidates must be able to monitor and troubleshoot electrical assets and monitoring systems in real time.
  • Candidates must communicate clearly and professionally by phone and email under pressure.
  • Candidates must execute standard operating procedures and methods of procedure with discipline and attention to detail.
  • Candidates must be proficient with Microsoft Office, particularly Excel.
  • Candidates must be able to quickly learn and retain monitoring and energy-management software and multiple electric-market rules.
  • Candidates must demonstrate customer focus and problem-solving ability, and be able to shift priorities in real time.
  • Candidates must be able to work independently on the night shift while operating as part of a team.

Responsibilities

  • Conduct shift turnover by reviewing open alarms, scheduled events, and prior-shift notes, and hand off to the day and mid shifts with complete, clear documentation.
  • Continuously monitor asset status and regional electricity-market conditions in real time, including PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, and CAISO.
  • Remotely schedule, start, stop, and dispatch assets during peak, market-program, and weather events in accordance with client standard operating procedures and methods of procedure.
  • Acknowledge and respond to asset alarms, and triage and troubleshoot hardware, software, and communications issues through testing, analysis, and failure review.
  • Dispatch service technicians and follow up by phone and email with customers, dealers, partners, and market operators through resolution.
  • Manage support cases and escalations, prioritize requests according to service-level agreements, support Tier 1 agents, and escalate to the Energy Operations Center Manager as needed.
  • Support customer onboarding by configuring new sites and meters in monitoring software.
  • Run and distribute internal and external reports, including late and non-reporting meter reports, and log all activity in the shift record.
  • Create and update knowledge articles, support business-rule maintenance, and validate process maps as part of continuous improvement.

Desired Qualifications

  • A bachelor's degree in engineering, energy, or a related technical field is preferred.
  • Familiarity with ISO/RTO wholesale markets and utilities, such as FirstEnergy and Eversource, is preferred.
  • Working knowledge of distributed energy equipment and SCADA or remote monitoring systems is preferred.
  • Experience with telematics or remote asset-monitoring platforms is preferred.
  • Relationship-management skills with customers, vendors, and peers are preferred.

About the Company

Diversified Services Network

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