Senior Program Manager

At January, we bring humanity to consumer finance. Using data intelligence, we create trust and deliver better outcomes for consumers and creditors alike. Our mission is simple: expand access to credit while empowering consumers to achieve lasting stability and control of their financial lives.

About the role

We’re hiring a new member of our Compliance team to be a key driver in elevating compliance from a regulatory necessity to a competitive advantage. As a Program Manager, Compliance, you’ll be at the front lines of managing and optimizing our compliance processes, ensuring that January meets and exceeds client expectations. You’ll own the execution of high-stakes compliance workflows while also identifying opportunities to make them more scalable, efficient, and automated.

This role is perfect for someone who thrives on organization, operational excellence, and problem-solving. You’ll work directly with clients, and collaborate closely with internal stakeholders like our Operations and Product & Engineering teams, helping to strengthen our compliance infrastructure as we scale.

What You’ll Do:

• Project manage external audits end-to-end.

• Conduct root cause analysis and internal investigations of compliance issues, gathering stakeholder input to recommend and implement corrective action plans.

• Analyze and report on internal QA programs to identify key areas for remediation and risk mitigation.

• Maintain and update company Policies & Procedures, ensuring alignment with new compliance requirements as we grow.

• Support key aspects of the vendor management program, including vendor audits and risk assessments.

• Identify opportunities to streamline and automate existing compliance operational processes.

• Develop and deliver training to employees on compliance procedures and regulatory topics.

What We’re Looking For:

• Minimum 2 years of experience in strategy/operations/business operations, or a related role identifying complex problems and implementing effective, scalable solutions at a high-growth, regulated technology company.

• A process-first mindset, with the ability to identify inefficiencies, understand system connections, and optimize workflows for scalability.

• Proven organizational and project management skills and the ability to execute under pressure.

• Detail-oriented with a proactive, solution-oriented mindset

• Excellent written and verbal communication skills — able to explain concepts clearly to both internal and external stakeholders.

• Balances execution with continuous improvement.

• Exceptional collaboration skills in working with other teams to get to the root of an issue and come to a solution.

Nice to Have:

• Experience with SQL or compliance automation tools

• Understanding of AI-driven compliance frameworks

• Familiarity with regulatory audit processes in financial services

• Experience designing and maintaining dashboards (Sigma)

• Basic understanding of data warehousing concepts (ETL/ELT, schemas)

• Cross-functional partnership with Engineering or Data teams to improve systems for monitoring compliance KPIs

We encourage you to apply if you value:

• Opportunities for growth and a high level of ownership.

• An interest in improving the experiences of an underserved population

• Learning new subject matter rapidly.

• Wanting to make an impact and a difference at the company.