Finance Executive - Accounts Receivable

POSITION SUMMARY

The Finance Executive - AR is responsible for managing the hotel's accounts receivable function, ensuring timely billing, collection, reconciliation, and accurate recording of all guest, city ledger, credit card, and corporate accounts. The role supports effective cash flow management through timely follow-up of outstanding balances while maintaining strong relationships with internal and external stakeholders.

Key Responsibilities

Accounts Receivable Management

• Process and maintain all accounts receivable transactions accurately and timely.
• Prepare and issue invoices to corporate clients, travel agents, event organizers, and other debtors.
• Monitor aging reports and follow up on outstanding balances to ensure prompt collection.
• Ensure all receivables are recorded in accordance with company policies and accounting standards.
• Investigate and resolve billing discrepancies and guest account queries.

Credit & Collection

• Conduct regular reviews of debtor accounts and credit limits.
• Follow up on overdue accounts via email, phone, and written correspondence.
• Coordinate with operational departments to obtain supporting documentation for disputed invoices.
• Escalate long outstanding balances to management as required.
• Support collection efforts to achieve departmental collection targets.

Credit Card Reconciliation

• Reconcile credit card settlements and ensure all funds are received from payment providers.
• Investigate and follow up on outstanding credit card transactions.
• Prepare reconciliation schedules and supporting documentation.
• Liaise with banks, payment gateways, and merchant service providers regarding settlement issues.

Month-End Activities

• Prepare AR reconciliations and month-end schedules.
• Reconcile City Ledger and Guest Ledger balances.
• Assist in closing the month-end accounts in accordance with reporting deadlines.
• Prepare bad debt and doubtful debt provisions where required.
• Reporting & Compliance
• Prepare weekly and monthly AR aging reports.
• Maintain proper filing and documentation of all receivable transactions.
• Ensure compliance with company policies, audit requirements, and internal controls.
• Support internal and external audits by providing requested documentation.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Anticipate and address guests’ service needs; assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

For Fiji Citizens Only!

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None