Full-Time

Director – Service Delivery

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Offers buy now, pay later services

Financial Services
Consumer Goods
Data & Analytics

Senior

Remote in Canada

Required Skills
Data Analysis
Requirements
  • 10+ years in Service Delivery or Operations leadership, preferably at B2B2C
  • Experience attracting, leading, and inspiring highly talented, diverse early and late career professionals across geographically distributed teams
  • Proven experience of financial acumen related to servicing and operations cost and impact
  • Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred
Responsibilities
  • Lead, influence, and own Service Delivery strategy, outcomes, and execution for the team
  • Establish and reinforce an analytical and data-driven culture within the team and across the company
  • Drive business growth by enabling tools and services for effective and efficient servicing of consumers and merchants
  • Partner with Product, Engineering, and Analytics teams to create and align Operations and Servicing strategy
  • Develop a high-performing team by defining talent needs and retaining top talent
  • Identify and implement strategic changes to drive better customer & merchant experiences while ensuring regulatory compliance

Affirm stands out as an excellent workplace due to its dedication to creating transparent financial products that improve consumer lives. Operating at the forefront of the 'buy now, pay later' sector, the company not only offers an innovative payment solution but also prioritizes a tech-forward approach by leveraging JavaScript, ensuring its team is always working with cutting-edge technology in the financial industry.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

-3%

Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.