Operations Manager
Day & Ross
Operations Manager
Day & Ross
Cross-border logistics and transportation services
You belong at Day & Ross.
Operations Manager
Full-time
Brampton, ON
As an Operations Manager P&D, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated dispatch team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.
You will be key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your dispatch team will be part of your everyday discussions and you will help maintain the culture of safety first.
How You’ll Help:
Safety, Service & Cost – follow to business expectations and established KPIs.
Quality of Service – maintain process and quality standards by following prescribed process and demanding same of your team.
Process Improvement – drive out inefficiencies, suggest improvements to reduce rework and defects.
Individual and Team Productivity – ensure all shipments are worked daily, with comments and cause codes, as required.
Customer relations – Customer focused and maintain a high level of service to both internal and external customers.
Training & Development – train, guide and mentor members of the dispatch team to ensure a cohesive and productive entity.
Equipment management – responsible for the overall requiments of your terminal and overseeing the quality of the equipment.
May perform other duties and/or responsibilities as required.
Your Skills and Experience:
Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Experience and knowledge of LTL Pick up dispatching and deliveries.
Experience in transportation and trucking industry.
Experience in dealing with brokers or Owner / Operators.
Good working computer literacy in MS Office, AS400, TruckMate, and dispatch software.
Demonstrated experience in managing and motivating people.
Experience in city route planning, route optimization.
Strong customer focus.
Communication skills – advanced, both written and spoken.
Time management skills.
Team player focused.
Results focused.
Ability to work autonomously and with self-direction.
Strong sense of urgency and ownership of deliverables.
Understanding contracts and budgets.
To apply, visit our Careers page at dayross.com.
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.
About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.
We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.
Cross-border logistics and transportation services
Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a diverse set of customers. It moves freight end-to-end by coordinating pickups, using technology for real-time visibility and tracking, and leveraging its Business Agility Hub in Fredericton to integrate new tech. It differentiates itself with personalized customer service, tight pickup coordination, cross-border capabilities, and a large, stable workforce recognized as a top employer. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong service performance.
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