Regal Rexnord

Automatic transfer switches for backup power

Customer Care Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeZlaté Moravce, SlovakiaNo salary listed

About the Job

Requirements

A bachelor's degree is required.
Five to seven years of professional Customer Care experience are required.
Five to seven years of experience on the Regal Rexnord Customer Care Team or comparable business experience are required.
Experience leading or managing a Customer Service team is required.
Experience with SharePoint, Microsoft Teams, and Windows operating systems is required.
Advanced Excel skills, including VLOOKUP, pivot tables, and reporting tools, are required.
Experience with SAP or another enterprise resource planning system is required.
Experience with customer relationship management platforms such as Salesforce or Microsoft Dynamics is required.
Experience navigating and using corporate websites and eCommerce platforms is required.
Demonstrated mechanical or technical aptitude, ability to read drawings, and ability to troubleshoot technical issues are required.
Demonstrate product knowledge sufficient to address complex customer inquiries and understand product components, features, and functionality.
Ability to process product substitutions or interchanges independently and use catalog and eCommerce tools proficiently is required.
Ability to influence, organize, lead, and motivate others is required.
Ability to work in and motivate a team in a dynamic, fast-paced environment with continuous challenges is required.
Demonstrate situational adaptability and resourcefulness in leadership.
Consistently demonstrate patience and approachability with team members.
Demonstrate consistent communication, interpersonal, and organizational skills.
Demonstrate the ability to manage the department's daily workload.
Business-level English is required.

Responsibilities

Manage department workflow to increase customer satisfaction and service levels.
Manage ongoing training, quality, and new-hire recruitment for the Customer Care team.
Conduct weekly team huddles and monthly one-on-one meetings with direct reports.
Identify and apply career advancement opportunities for the Customer Care team.
Supervise direct reports in building strong customer relationships and delivering customer-centric solutions.
Achieve key performance indicators by proactively addressing customer issues and gathering voice-of-customer feedback.
Apply 80/20 principles to appropriately automate, segment, and prioritize work for strategic customers.
Prioritize proactive, white-glove service for strategic accounts.
Deploy innovative ideas to improve the customer experience.
Serve as an escalation point for direct reports, customers, and external departments; assist the team in resolving customer issues and disputes, and escalate further as appropriate.
Proactively identify potential issues, involve others to drive resolution, and handle routine escalations.
Drive continuous improvement initiatives within the department.
Assist white dot owners with department strategic initiatives as needed.
Maintain an onsite office presence.
Perform further tasks outlined in RACI or assigned by leadership.

Desired Qualifications

German language skills are a nice to have.

Position Summary:

The Customer Care Supervisor is responsible for supporting organizational effectiveness by providing leadership, coaching and development for the team and driving continuous improvement to deliver a best-in-class customer experience. This leader will provide overall direction to their group around achieving targeted KPIs and continuous improvement initiatives. This position will serve as primary contact for internal and external customer escalations. The Customer Care Supervisor effectively manages direct reports. This drives superior customer experience and fosters teamwork by engaging the team to embrace the continuous improvement mind-set.

The Customer Care Supervisor role requires a solution-oriented leader who can build strong internal and external customer relationships. This leader accepts a challenge with a sense of urgency, high energy, and enthusiasm. The Supervisor demonstrates an ability to help the team prioritize work to align around the customer experience goals. A CCS demonstrates a high level of situational adaptability and flexes his/her approach real time to match the shifting demands of different situations and to enable effective coaching and development of associates.

The ideal candidate who thrives in a fast-paced environment is a natural leader with a "can do" attitude and a strong drive to challenge the status quo.

Job Duties:

Manage workflow of department with a focus on driving increased levels of customer satisfaction and service levels
Manage ongoing training, quality & new hire recruitment for Customer Care team
Conduct weekly team huddle meetings & monthly one-one with direct reports
Identify & apply career advancement opportunities for Customer Care team
Supervises Direct Reports on building strong customer relationships and delivering customer-centric solutions
Achieves KPIs by proactively addressing customer issues/gaining VOC
Deploys 80-20 principles for overserving our strategic customers by appropriately automating/segment/prioritizing work for our Strategic Customers
Prioritizes “white glove”, proactive service for Strategic Accounts
Deploys innovative ideas that will drive a higher level of customer experience
Escalation point for direct reports, customers & external departments, assisting team in resolving customer issues & disputes, continuing to escalate as appropriate
Proactively identifies potential issues and effectively involves others to drive resolution; handles routine escalations
Excellent track recorded of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Drives continuous improvement initiatives within department
Assist White dot owners of department strategic initiates as needed.
Onsite office presence required
Further tasks outlined on RACI &/or assigned by leadership

Education, Experience & Skills Required:

Bachelor’s degree required
Five to seven years of professional Customer Care experience required
Minimum of 5-7 years’ experience within the Regal Rexnord Customer Care Team or Comparable business experience
Experience leading or managing a Customer Service team
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Advanced Excel Skills required: VLOOKUP, pivot tables & reporting tools
Experience with SAP (or other ERP systems) required
CRM platforms such as Salesforce or Microsoft Dynamics Experienced required
Experience navigating and utilizing corporate websites & eCommerce platforms required
Demonstrated mechanical or technical aptitude & ability to read drawings desired & troubleshooting technical issues
Demonstrates a high level of product knowledge to address more complex customer inquiries. Understands component make up of products and more depth knowledge of features and product functionality
Can process product substitution/interchange independently and demonstrate a high level of proficiency in catalog and eCommerce tools navigation
Team oriented with the ability to influence, organize lead & motivate others
Consistently demonstrated patience and approachability with other team members
Demonstrates ability to work & motivate in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness leadership
Leads by example in demonstrating Regal Rexnord core values.
Superior and Consistent communication/interpersonal & organizational skills
Superior and Consistent ability to manage daily workload within department
English skills on business level, German language skill is a nice to have

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

About the Company

Regal Rexnord

Automatic transfer switches for backup power

Regal Rexnord’s Thomson Power Systems designs and manufactures critical electrical gear that sits between a building’s main power and its backup source. Its core products are automatic transfer switches (ATS) and switchgear, which monitor for power interruptions and seamlessly switch to a backup generator to keep important facilities—like hospitals and data centers—online. The system works with microprocessor-based controls to monitor power conditions and execute transfers quickly and safely, ensuring minimal downtime during outages. The company differentiates itself through a long, focused history in power-control engineering, a niche specialization in backup power for critical infrastructure, and its integration into the Regal Rexnord portfolio, which provides broader industrial component resources and support. The goal is to give reliable, automatic backup power so essential operations stay powered when the main grid falters.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: City of Langley, Canada
Founded: 1973

Recently Posted Jobs

Explore more opportunities at Regal Rexnord

See more jobs