Client Experience Ops Refinance Communications Intern

As a Client Experience Operations Intern, you will support the Refinance Communications leadership team in improving how teams communicate, collaborate, and execute throughout the refinance loan process. You'll develop meaningful reporting and metrics, increase visibility to team performance and opportunities, and create innovative ways to improve the experience for both team members and mortgage clients. This internship offers you the chance to work on high-impact projects while building valuable skills in data analysis, communications, and business operations. You'll collaborate with talented peers and experienced leaders in a fast-paced, dynamic environment that values your ideas and contributions.

About the Role

• Improve inter-team communication by developing and maintaining communication tools, resources, and processes that enhance alignment and information sharing across Refinance Communications and partner teams.
• Assist with gathering, analyzing, and presenting team performance metrics to identify trends, opportunities, and areas for improvement.
• Create dashboards, scorecards, updates, and other visual reporting that provide leaders and team members with clear visibility into performance, pipeline health, aging, and key priorities.
• Identify opportunities to improve existing processes and develop creative solutions, presentations, communications, and team resources that make work more efficient and engaging.
• Partner with Refinance Communications directors and senior leadership on projects, initiatives, meeting preparation, follow-up, and special assignments that support department goals and the client experience.
• Collaborate with a cohort of talented interns on projects that directly support organizational priorities.
• Participate in team-based problem solving, brainstorming sessions, and operational reviews.

About You
Minimum Qualifications

• Currently enrolled in an undergraduate program in a business-related field.
• Strong written and verbal communication abilities.
• Proactive mindset with the ability to stay organized, manage time effectively, and take initiative with strong follow-through on assigned work.
• Proficiency in the Microsoft Office suite, including Excel, PowerPoint, and Word.
• Analytical skills with the ability to interpret data and draw meaningful insights.
• Experience with, or genuine interest in, working with AI tools.
• Adaptability and comfort working in a fast-paced, dynamic environment.

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. 

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].