Cluster Reservation Supervisor

Location Overview
Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city’s largest.

Join our team in Aman Tokyo. From the heights of the Otemachi Tower, Aman Tokyo tempers urban dynamism with a profound atmosphere of serenity. Inspired by Japanese design tradition, with ikebana displays, washi paper doors and engawa platforms, the vast lobby, ryokan-style rooms and Aman Spa are all among the city’s largest.

Role

Under the direct supervision of Cluster Reservations Manager, Cluster Reservations Supervisor is responsible for all inquiries on direct reservations for Aman Tokyo and other properties in charge. Assists Cluster Reservations Manager and Cluster Reservations Assistant Manager who lead and maintain the Reservations team. Cluster Reservations Supervisor is responsible for closing the sales to achieve the budget/goals set by the hotel while following the sales strategy given by the management.

Responsibilities

• As a team, compliance to one of Amansanti’s competencies “Celebrate Communities,” TEAM PLAYER, COMMUNICATIONS and HUMAN TOUCH to both guests and team members
• Cluster Reservations Supervisor will actively maximize the rooms revenue for multiple properties (Aman Tokyo and Janu Tokyo as of February 2023 and expected to have more in the future). This role will drive the continued development and growth of customer service standards, revenue from multiple hotels and to deliver Aman’s mission relating to profit, people, customer and quality
• To ensure that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.
• Maintains and enforces all quality and service standards and procedures for Reservations.
• Ensure that all new team members are properly oriented in the strategy and positioning of the Aman brand, and able to articulate this positioning in the marketplace.
• Ensure that all members of the team have the appropriate selling skills to successfully do their job
• Manage team members' performance, identify gaps in skills necessary to perform their duties and recommend programs to meet the team's skills requirements.
• Assisting and advising customers who may be choosing from a variety of options/offers.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Follow Best Practice and Standard Operating Procedures to ensure all commercial decisions are supported by appropriate data analysis.
• Selling and promoting reservation services.

Requirements

• verbal and written proficiency in English and Japanese
• Degree/Diploma in any discipline
• minimum 3 year working at an international luxury hotel
• Data entry experience, computer knowledge, ability to work long hours
• Knowledge of foreign languages

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Aman Global Complimentary Night Programme.

• Discount on Food & Beverage Outlets and Aman Retail Boutique.

• Meals and coffee breaks during shifts.

• Club activities.

• Birthday Benefit (Food & Beverage outlet experience).

• Qualification acquisition support.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.