Operations Coordinator - Residential Life

Job Summary

Reporting to one of the Senior Assistant Directors within Residential Life at Northeastern University, the Operations Coordinator oversees the facilities and operational functions of a complex of residential communities, including daily operation and maintenance updates. Encompassing a wide range of operational duties, including building preparedness, facilities management, emergency response, student support and enhancing community living. The Coordinator is a live-off position that provides point of contact student support.  

Key Responsibilities

Administrative Management

• Partnering with Housing Operations maintains accurate records of student housing assignments, move-ins, and move-outs. 
• Oversee the documentation of maintenance requests, incident reports, and other relevant records. 
• Ensure compliance with university policies and federal regulations related to student housing. 
• Prepare and submit regular reports on housing occupancy, maintenance issues, and other relevant metrics. 

Facilities Management

• Coordinate with Facilities Services to ensure timely resolution of facility-related issues. 
• Conduct regular inspections of residence halls to identify maintenance needs and safety concerns. 
• Oversee the implementation of preventative maintenance programs. 

Student Support and Community Building

• Serve as the point of contact for community complex, to provide a welcoming environment for students and visitors  
• Provide point of contact support for students regarding housing, living, or facilities concerns.  
• Oversee student worker coverage of area offices  
• Manage move-in and move-out process and building preparedness for a complex of communities.   
• Serve as a conduct officer for health and safety violations, and low-level student handbook violations  
• Collaborate with other university departments to enhance student support services. 

Emergency Management 

• Schedules can include evening operations management, including conducting rounds to ensure the safety and security of a group of residential complexes as needed. 
• Coordinate with campus security and emergency services as needed. 

Supervision and Staff Development

• Supervise a team of student workers  
• Conduct regular meetings and training sessions for staff members. 
• Provide training and developmental opportunities for Resident Assistants throughout the year. 
• Assist in the recruitment and selection of new staff members. 

Qualifications

Education: Bachelor’s degree  

Experience: Experience with higher education, facilities management, operational functions, and/or community development.  

Skills: 

• Strong organizational and administrative skills. 
• Excellent interpersonal and communication skills. 
• Ability to handle emergencies calmly and effectively. 
• Proficiency in student housing management software, Maxient, and Workday.