Operations Engineer - Global Engineering Services, Operations Engineering Execution

Description

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions, and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.

Amazon is seeking an industry proven and detail-oriented Operations Engineer for the design, build, and continuous improvement of our order fulfillment infrastructure. Successful candidates are natural self-starters who have prior engineering experience in the integrated automation project life cycle, including their development, design, implementation, enhancement, and support. This individual ideally has directly managed the execution of large capital automation projects with a cumulative spend of less than $5MM and high schedule commitments.

Our Operations Engineers must be agile with the ability to quickly adapt strategies, plans, and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. Open minds, customer focus, innovation empowerment, advanced technologies, team comradely, individual drive, and occasional senses of humor enable our Regional Operations Engineering team to deliver the most advanced fulfillment solutions in the world.

As an Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals within schedule, budget, safety, and quality targets. You may work directly with external equipment vendors, customers, partners, internal customers, and stakeholders to provide technical expertise. You have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs to analyze, deep dive, and improve systems performance. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.

If you have proven integrated automation project engineering experience, thrive on the corresponding challenges, seek an opportunity for professional growth, and want to help Amazon further raise our fulfillment solution bar, then this role is for you!

This role requires 75% regional travel on a yearly basis. When not traveling, you must have availability to work from a corporate office. Candidates should either live near or be willing to relocate within a reasonable commuting distance of one of the corporate office locations listed. Relocation assistance may be provided.

Key job responsibilities
- Design, build, improve, and innovate order fulfillment infrastructure throughout the large-scale supply chain network.
- Manage, design, and implement medium scope integrated automation projects with system elements such as high-speed sortation, multiple conveyors, package lines, and/or robotic work cells.
- Typical project installation values range from less than $1MM to greater than $5MM.
- Manage on-site vendors through their leads and escalate issues through vendor and Amazon leadership.
- Evaluate issues and propose actionable resolutions to design problems.
- Identify and communicate needs for design improvements.
- Monitor and enforce project schedules and quality with vendors or subcontractors.
- Lead and coordinate design and execution efforts between internal teams and outside vendors including equipment specifications, material flow, process design, and site layout.
- Develop and manage budget and contract documents including request for proposals (RFPs), change order controls, purchase orders, and invoicing.
- Lead system commissioning and predefined testing activities, including administering the plan, interpreting statuses and reporting results.
- Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance and safety practices are followed for new and existing equipment.
- Thoroughly document, investigate, and submit change requests (CRs).
- Build strong working relationships with NA Operations leadership and their operations teams across multiple sites as well as their Launch, Facilities, Finance, Safety and Process Engineers business stakeholders.
- Identify and lead process improvement initiatives in support of operations teams within the node.
- Support Kaizen events and occasionally participate when appropriate.
- Leverage working knowledge of Amazon operations with an understanding of day-to-day workings and strategic Amazon NA network planning.
- Perform and direct data analysis to provide recommendations or conclusions.
- Inspect facilities in accordance with corporate standards and procedures relating to material handling, processing and storage.
- Develop cross-functional knowledge of Start-Up team systems, processes, procedures and tools.


A day in the life
You are managing one or multiple projects that can vary in scope, complexity and duration.
Daily tasks may comprise of site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule and resources, while identifying barriers, creating solutions and driving resolutions. You may be facilitating the planning and/or implementation meetings with projects’ stakeholders, ensuring alignment in objectives, expectations, and the next steps; you would capture and publish detailed notes after each meeting to drive ownership and follow-through on the actions and decisions. Reviewing and approving Sorter System Functional specification document is one of the essential tasks, and you may be tracking the on-time creation of the sorter configurations with the internal automation teams. You may be brainstorming and developing workaround solutions while mitigating the project delays or design issues. As a part of the acceptance testing, you may be performing systems installation quality, safety, throughput, and performance qualifications, frequently communicating the progress to internal and external stakeholders. In addition, you may be supporting/training other engineering team members, utilizing the knowledge of Amazon’s safety, mechanical, electrical and controls installation standard and guidelines.

Global Engineering Services (GES) North America (NA) Operations Engineering, or Ops Eng, works across North America to deliver Material Handling System launches, retrofits, and innovations. A day in the life can take place on a jobsite, in an active facility, or in one of Amazon’s corporate offices. GES NA Ops Eng is highly team-oriented, working daily be smarter together, be faster together, and to grow together.

About the team
Within Amazon, we are part of the Global Engineering Services (GES) North America Operations Engineering, or NA Ops Eng, organization. The Ops Eng Execution Team is responsible for delivery of Automation Infrastructure projects related to material handling, storage, processing, and delivery of products to retrofits and newbuilds throughout First and Middle Miles across all regions within North America.

At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything
from firm engineering to project execution and final hand-off to our customers. We are a diverse,
upbeat, creative team of engineers and managers working on a daily basis to ensure that our internal
customers have capabilities to deliver on the Customer Promise.
We not only build, but we are also consistently improving our capabilities at Amazon. Continuous
improvement is the ongoing enhancement of our systems through incremental and
breakthrough developments. We are continually raising the quality bar, and are never satisfied.
We seek to improve through captured lessons learned that are incorporated back into our mechanisms
as a way to perpetually improve upon the next design and processes iterations.
We continually learn, grow, and develop throughout the organization and our Subject Matter Expertise is leveraged globally.
We are the Team! We collaborate, support, help and leverage each other in delivering on the business
objectives.

location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- Bachelor's degree in industrial or manufacturing engineering
- Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot
- Experience managing cross-functional projects and initiatives
- Experience of automated equipment including packaging machinery, sortation and conveyor systems
- Position includes travel up to 75% (Nationwide). Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options.

Preferred Qualifications

- Master's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience with Six Sigma, lean manufacturing
- Knowledge of Microsoft Projects software
- Experience designing or implementing integrated automation solutions such as material handling systems, high-speed packaging lines, or manufacturing lines
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience working with the designs of complex automated material, handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.