Full-Time

Senior Customer Success Manager

Customer Success

Posted on 8/4/2025

Udacity

Udacity

1,001-5,000 employees

Online tech-skills education with project-based Nanodegrees

No salary listed

Remote in UK + 1 more

More locations: Remote in Germany

Remote

Candidates must be currently residing in Germany or the United Kingdom. No relocation assistance offered.

Category
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 4+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
  • Strong interpersonal skills and experience building internal and external relationships.
  • Consistent track record of highly-professional customer service in a fast paced, dynamic environment.
Responsibilities
  • Empathize with every aspect of the customer experience, putting customers' needs first.
  • Guide and coach customer executives, managers and employees with a dedicated customer success process.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates.
  • Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient.
  • Identify common customer challenges and actively suggest better solutions.
  • Partner with Udacity's Sales team to help them be more effective.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Craft customer on-boarding assets, adapt existing customer on-boarding assets and work with product marketing to refine existing and create new on-boarding assets.
  • Help drive customer references and case studies.
Desired Qualifications
  • Software or education experience a benefit.
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment.

Udacity provides online tech education through courses and Nanodegree programs designed with industry partners to stay practical. Courses are online with hands-on projects and real datasets to build tangible skills, plus 24/7 mentor support and an online resource center. It uses a subscription model for individual courses or Nanodegree tracks and also partners with companies for workforce training. Its goal is to help people gain practical tech skills to advance their careers and help organizations upskill their employees.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$235M

Headquarters

Mountain View, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Accenture's March 2024 acquisition integrates Udacity into $1B LearnVantage for enterprise scale.
  • February 2026 Woolf MSAI and March MBA launches offer accredited degrees under $5K globally.
  • AWS scholarships exceed $24M, expanding underserved learner base and brand reach.

What critics are saying

  • Accenture integration dilutes Udacity's brand, triggering talent exodus in 6-12 months.
  • Coursera edX masters commoditize Udacity's MSAI MBA, compressing margins in 12-18 months.
  • GitHub Copilot SDK erodes Nanodegree enrollments as self-taught developers bypass training.

What makes Udacity unique

  • Udacity delivers project-based Nanodegrees with 24/7 mentor support and industry expert reviews.
  • Hands-on real-world projects in AI, data science, and programming distinguish from lecture-based platforms.
  • Partnerships with Google, Amazon, and Microsoft ensure up-to-date, employer-endorsed curricula.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Care - No-premium health, dental, and vision benefits, 401K, FSA

Lifestyle - Monthly wellness stipend (gym memberships, work-out gear, etc.)

Learning - Reimbursements for conferences, classes, and seminars

Flexibility - Flexible work hours, unlimited vacation, and paid parental leave

Meals - Healthy catered lunches, dinners, snacks, and drinks on site

Fun - Board games, team outings, company parties, and more

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
IndianWeb2.com
Mar 13th, 2026
Udacity-Accenture Launches $5K Accredited MBA for AI Product Leaders

Udacity-Accenture launches $5K accredited MBA for AI product leaders. Udacity-Accenture launches accredited MBA under $5K, training next-gen AI product leaders with business and hands-on AI skills. Udacity, now part of Accenture LearnVantage, has launched a fully accredited MBA program focused on training AI product leaders. The program is priced under $5,000, making it one of the most affordable accredited MBAs globally, with a curriculum blending business fundamentals and hands-on AI skills. Key highlights of the Udacity-Accenture MBA. * Launch Date: March 12, 2026 * Accreditation: Fully accredited MBA degree * Cost: Less than $5,000 * Target Audience: Aspiring AI product managers and leaders * Delivery Mode: Online, flexible, designed for global learners * Parent Organization: Udacity is now part of Accenture LearnVantage (NYSE: ACN) Curriculum focus. * AI Transformation - strategies for integrating AI into business models * Business Intelligence - data-driven decision-making frameworks * Growth Marketing - scaling AI-driven products in competitive markets * Product Leadership - managing cross-functional AI teams and innovation pipelines Why this matters. * Democratization of Access: Traditional MBAs often cost $50,000-$100,000. At under $5,000, this program opens doors for a much wider talent pool. * Industry Alignment: Unlike conventional MBAs, this program emphasizes hands-on technical training, preparing graduates for AI-first product roles. * Accenture's Backing: With Accenture's global reach, graduates may benefit from strong industry connections and recruitment pipelines. Comparison: Traditional MBA vs. Udacity-Accenture MBA. | Feature | Traditional MBA | Udacity-Accenture MBA | | Cost | $50k-$100k | <$5k | | Accreditation | Yes | Yes | | Focus | General business | AI product leadership | | Delivery | In-person/Hybrid | Fully online | | Technical Training | Limited | Strong AI/tech focus | | Global Accessibility | Moderate | High (online, low cost) | Risks & considerations. * Recognition: While accredited, some employers may still prefer traditional MBAs with established reputations. * Networking: Online MBAs may offer fewer in-person networking opportunities compared to elite business schools. * Specialization: The AI focus is powerful but may limit flexibility for those seeking broader management careers. Takeaway. For professionals aiming to lead AI-driven product teams, this MBA offers a cost-effective, globally accessible, and industry-backed pathway. However, those seeking traditional corporate leadership roles outside tech may still find conventional MBAs more advantageous.

I Programmer
Feb 4th, 2026
Masters Degree in AI from Udacity

| Masters Degree in AI from Udacity |. | Written by Sue Gee | | Wednesday, 04 February 2026 | | Udacity has partnered with Woolf University to launch a Master of Science in Artificial Intelligence program which you can earn by completing around a dozen Nanodegrees. It is estimated that you can complete it within 18 to 24 months at a cost of less than $5,000. Take advantage of 50% discount for the first 4 months to make it even cheaper. Udacity's Master of Science in AI (MSAI) degree requires around a total of 2,250 study hours, which earns 90 ECTS credits. Like other online programs from edX and Coursera these credits will count towards degree certification by other external universities - in this case in 60+ countries including the USA and Canada. What is different here is that you can complete an entire Masters Degree with Udacity, going at your own pace win whatever time you have available. What's more. Up to 33% of the credits can be retrospective - so if you have already gained some Nanodegrees from Udacity, once you have enrolled in the program, they can be counted towards it. This video addresses most of the questions you might have about this master's Degree including its credibility compared to one from a traditional university which, of course, costs a great deal more. Jared Molton considers that, as a fully accredited master's degree program it on a par in terms of and also points out that recent data found that three-quarters (75%) of jobs in AI have preference for candidates who have a master's degree. To complete the degree program you need around 875 credit hours from its Core Curriculum which consists of seven Nanodegrees, most of which seem very familiar: * AI Programming with Python 52hrs * Introduction to Machine Learning 49hrs (with PyTorch or TensorFlow) * Machine Learning Engineer ~ 95hrs * Generative AI ~ 45hrs * Agentic AI 51hrs * Artificial Intelligence ~ 95hrs (Classical AI / Search & Logic) * Deep Learning 61hrs The other compulsory component is the Capstone Project which counts as 750 hours and serves as both the masters thesis and a personal portfolio piece. This leaves 625 hours of Electives - with a wide choice of programs across the whole of Udacity including the School of Programming and Development and the School of Autonomous Systems. One obvious choice for I Programmer readers is the very latest nanodegree - AI-Powered Software Engineer, which is a 55 hour course at Intermediate that could be considered the Nanodegree for Vibe coding. Indeed its final course is "Vibe Engineering" with the blurb: Master the professional skills to engineer production-quality software with AI assistants, agents, and tools. You'll learn to review AI-generated code for quality, security, and reliability risks, and master structured communication to prevent common pitfalls like hallucinations and over-engineering. By integrating AI into the full development lifecycle from planning and coding, to testing and documentation, you'll build software faster while maintaining engineering standards and professional responsibility. If you enroll in this Nanodegree, or any other in the next couple of days you can benefit for the 50% off for up to 4 months and it also applies to the Master Degree in AI: This offer expires on Sunday February 8th so act soon! More Information Master of Science in AI (MSAI) degree Related Articles Udacity Launches Gen AI Nanodegree Deep Learning From Udacity More Machine Learning From Udacity Udacity Launches All Access Subscription Model To be informed about new articles on I Programmer, sign up for its weekly newsletter, subscribe to the RSS feed and follow I Programmer on Facebook or Linkedin. | GitHub Copilot SDK Enters Tech Preview 26/01/2026 The GitHub Copilot SDK has entered tech preview. The SDK can be used to build the orchestration layer for agentic workflows, handling planning, tool/MCP calls, state and streaming. + Full Story | | C# Is TIOBE Language of 2025 07/01/2026 For the second time in three years, C# has been awarded the accolade TIOBE Programming Language of the Year by virtue of have achieved the largest year-on-year increase in its ranking on the TIOBE Ind [...] + Full Story | | More News * Rust 1.93 Updates Musl To Improve Networking * LEGO SMART Bricks - Good Or Bad? * Mongobleed Being Actively Exploited * pg-aiguide - Agentic Coding For PostgreSql * VSCode Gets Agent Skills * Object-Oriented - Worst Idea Ever? * Ktor 3.4 Improves HTTP Client Support * HuggingFace Skills Fine Tune LLMs * Toad-Pythonic Universal Terminal Interface for AI Agents * Nordic API Platform Summit 2025 * XAML Studio Open Sourced * Coursera For Positive Professional and Personal Outcomes * Rue: Steve Klabnik In Collaboration with Claude | Comments or email your comment to: [email protected] | | Last Updated (Wednesday, 04 February 2026) |

Business Wire
Oct 15th, 2025
Udacity & Woolf Launch Master's Degree in AI, Democratizing Access to Graduate Programs in Tech

Udacity & Woolf launch Master's Degree in AI, democratizing access to graduate programs in tech. * Innovative master's degree 90% more affordable than traditional programs * Program accredited and recognized through Woolf - a Saïd Business School (University of Oxford) and Harvard Business Publishing education partner * Leverages the same project-based instructional design powering Udacity's transformational Nanodegree programs Udacity, part of Accenture and the leading provider of tech skills for the AI economy, today announced the launch of a fully accredited Master of Science in Artificial Intelligence degree program designed to lower barriers of entry to higher education and unlock careers in tech. MOUNTAIN VIEW, Calif. & NEW YORK-(BUSINESS WIRE)-Udacity, part of Accenture (NYSE:ACN) and the leading provider of tech skills for the AI economy, today announced the launch of a fully accredited Master of Science in Artificial Intelligence degree program designed to lower barriers of entry to higher education and unlock careers in tech. "We've been at the forefront of AI education since the beginning, training tens of thousands of professionals who are now driving AI initiatives at companies worldwide," said Udacity CEO Kai Roemmelt. "This evolution into accredited degree programs represents the natural next step - giving our learners not just the skills that employers demand, but also the formal recognition that opens doors globally." For the first time, learners can earn a master's degree built around Udacity's hallmark project-based curriculum - at a fraction of the cost of traditional graduate programs. Degrees are awarded by Woolf, a global leader in higher education innovation, and are recognized through the European Credit Transfer and Accumulation System (ECTS) across more than 60 countries - including the U.S., Canada, Australia, and 43 European nations. "This partnership represents a milestone in making formal academic recognition accessible to a global learner base," said Rector and Woolf President Dr. Joshua Broggi. "Udacity's expertise in high-impact, project-based learning pairs naturally with Woolf's accredited degree infrastructure. The result is a world-class master's program that meets students where they are, wherever they are." AI is everywhere at work, but efficacy lags. Udacity's latest research finds that while 90% of workers use AI on the job, 3 in 4 routinely abandon AI tools mid-task due to gaps in skills, systems, and trust. At present, just 5% of GenAI initiatives currently show a measurable P&L impact, but 67% of c-suite leaders still view AI as a driver of revenue growth - with 9 in 10 planning to increase AI investments this year according to a recent Accenture Pulse of Change Report. This has created a significant career opportunity for professionals who can drive AI initiatives at their companies - with organizations willing to pay a 25% premium for workers with AI skills. A Real Master's Degree, Built for Real Life The Master of Science in Artificial Intelligence program from Udacity and Woolf addresses these critical gaps by providing a flexible, affordable path to advanced credentials for working professionals and career changers without sacrificing career momentum: * Radically Affordable: Can be completed for as little as $3,500 (USD) - a fraction of traditional master's programs that can exceed $60,000 annually. * Industry Relevant: Courses are project-based and developed with input from leading tech companies, helping graduates build portfolios that prove their capabilities. * Fully Accredited: Degrees awarded by Woolf carry academic weight comparable to other leading higher education institutions in Europe, North America, and Australia - and are widely accepted for immigration, visa applications, and doctoral programs in 60+ countries. * Backwards Compatible: "Recognition of Prior Learning" allows current and former Udacity students to apply their previously completed Nanodegree programs toward a master's degree, potentially accelerating their path to graduation. * Highly Flexible: Students progress at their own pace through 12 Udacity Nanodegree programs plus a capstone project - approximately 2,250 hours in total, the standard workload for a European master's degree under the European Credit Transfer and Accumulation System. Since launching some of the world's first large-scale AI courses, Udacity has helped define how technology professionals learn cutting-edge skills. The company's Nanodegree programs have been completed by tens of thousands of learners, many of whom have gone on to leadership roles at major technology companies. This new Master of Science in Artificial Intelligence program represents the culmination of more than a decade of innovation in AI education, now backed by the academic infrastructure and recognition that comes with Woolf's accreditation. "We're not just adding credentials to existing learning, we're democratizing access to advanced education in one of the most important fields of the 21st century," said Roemmelt. "This program proves you can break down the traditional barriers to higher education while maintaining academic rigor and delivering real career impact. It's about making opportunity accessible to everyone with the talent and drive to succeed in AI." The creation of the Master of Science in Artificial Intelligence degree program from Udacity and Woolf is a continuation of Accenture's $1 billion investment in LearnVantage - a comprehensive learning and training service that helps individuals, organizations, and nations build the skills they need to grow in the AI economy. Since launching LearnVantage in 2024, Accenture has acquired Udacity, TalentSprint, Ascendient Learning, and Award Solutions, scaling Accenture's deep capabilities as a world-class learning organization helping clients meet their business growth objectives and enabling people to develop the relevant skills they need to make the most of the opportunities that technological change is bringing. Accenture is a leading solutions and global professional services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 779,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most AI-enabled, client-focused, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com. About Udacity Udacity, part of Accenture, is a global leader in AI and technology education - offering project-based learning programs designed in partnership with leading technology companies. Founded in 2011, Udacity has trained hundreds of thousands of students in artificial intelligence, data science, programming, and cloud computing. The company's Nanodegree programs are recognized throughout the technology industry for producing job-ready professionals with immediately applicable skills. About Woolf Woolf is an accredited and globally recognized collegiate higher education institution that enables qualified education providers to offer accredited degrees through a shared academic platform. Registered in the European Union and operating under rigorous quality assurance standards, Woolf issues portable degrees recognized across 60+ countries through compliance with the European Qualifications Framework. Dallin Hatch Udacity, part of Accenture [email protected] NEW YORK-( BUSINESS WIRE )-Accenture announced an expansion of its collaboration with Amazon Web Services (AWS) to deliver transformative digital services to public sector... LONDON-( BUSINESS WIRE )-Accenture has acquired Decho, a UK-based technology and AI consultancy... NEW YORK-( BUSINESS WIRE )-Accenture and Google Cloud are driving client reinvention with Gemini Enterprise agentic AI solutions...

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INACTIVE