D-ploy

IT infrastructure services and management consulting

Onsite Support Engineer - 1st level support, VPN

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSchaffhausen, SwitzerlandNo salary listed

About the Job

Requirements

At least 1 year of experience in a similar position supporting a variety of technologies and services.
Good understanding of information technology trends, products, and solutions.
In-depth knowledge of Windows 7 and Windows 10, Microsoft Office and Office 365 applications, PC and laptop hardware, PC and laptop peripherals including printers, and mobile devices.
Basic knowledge of Active Directory and Exchange.
Fluent written and oral English and German at least at B2 level.
Willingness to travel within the Schaffhausen area.
A driver's license and a private car.
Candidates must declare a criminal record extract no older than 3 months.

Responsibilities

Monitor desktop infrastructure performance and suggest efficiency improvements.
Serve as the main contact for employees experiencing computer issues.
Maintain and plan for the company's desktop infrastructure.
Perform complex IT support for the customer, including onsite and remote maintenance of PCs, laptops, and peripherals.
Provide regular front desk support for customer inquiries and problems.
Manage inventory, including purchasing, goods receipt, maintenance, and proper disposal.
Carry out simple infrastructure installations, particularly network cabling.
Set up and provide IT infrastructure for new employees.
Coordinate and plan PC installations, including workstation relocations, with the existing team.
Process and document tickets in the ticket system.
Evaluate desktop applications and software patches to determine whether they will resolve desktop issues.
Resolve software, hardware, and device issues reported by end users.
Install, configure, and maintain desktop hardware and software usability.
Provide IT support for technical issues involving the Connect client.
Support client standard technologies, including basic Exchange troubleshooting and Active Directory account adds, moves, and changes.
Troubleshoot PC connectivity and network elements, including ISP circuits, firewalls, network switches, wireless equipment, and telephone systems.
Implement and support remote access solutions using VPN.
Document and update the local client environment.
Escalate service issues when required.
Communicate with customers and end users about incident progress and impending changes or agreed outages.
Advise and train staff on computer operations and software applications.

Desired Qualifications

ITIL certification and familiarity with the ServiceNow ticketing system are advantageous.
GxP knowledge is desired.
French language ability is a plus.

Onsite Support Engineer (Schaffhausen, Onsite, 1st level support, VPN)

D-ploy · Schaffhausen, Switzerland · Full-time · Posted 2026-10-19

Workplace: on_site

Department: ALOSS

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Act as the main point of contact for employees who are experiencing computer issues
Ongoing maintenance and future planning needs of the company's desktop infrastructure
Complex IT support tasks for our customer both onsite and remote maintenance (PC, laptop and peripherals)
Regular front desk assignments for direct support in case of inquiries and problems of our customer
Managing the inventory system (purchasing, goods receipt, maintenance and proper disposal)
Carrying out simple installations in the infrastructure area (in particular network cabling)
Setting up and providing the IT infrastructure for new employees
Coordinate and plan PC installations, e.g. for workstation relocations, in cooperation with the existing team
Processing of tickets in the ticket system and their documentation
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
IT support relating to technical issues involving Connect client
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Remote access solution (VPN) implementation and support
Document and update the local client environment
Escalate service issues when required
Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Advise and train staff on computer operations and software applications

Requirements

Good understanding of Information Technology; trends, products and solutions
1+ years’ experience in a similar position supporting a variety of technologies and services
In depth knowledge of:
- Windows OS (Windows 7 & 10)
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Basic knowledge of
- Active Directory
- Exchange
ITIL certification and familiarity with the Service Now ticketing system is an advantage
GxP knowledge is desired
Highly self-motivated and directed with a keen attention to detail
Customer focused with a passion and drive for customer satisfaction and delivering business values
Solid problem solving and analytical skills
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Friendly, supportive and flexible personality with quick learning ability
Good team player with planning and organizing skills & multi-task
Fluent (at least B2) written and oral English and German language, French language is a plus
Willing to travel within Schaffhausen area
Drivers license and a private car
Candidates have to declare Criminal record extract not older than 3 months

Benefits

Broad range of activities, tasks, and projects
Lunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport & Accommodation,Sport & Wellbeing, Leisure &Culture, Holidays & Travel)
Enjoy free refreshments in our D-ploy offices
Insurance Benefits
Gym Benefits
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Competitive salary and various benefits

Is IT in your DNA?

If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website www.d-ploy.ch or by reaching out directly to our recruitment team [email protected].

Apply

Apply at D-ploy

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

Recently Posted Jobs

Explore more opportunities at D-ploy

See more jobs