Senior Implementation Analyst
Confirmed live in the last 24 hours
Enable

501-1,000 employees

B2B rebate management software tool
Company Overview
Enable's mission is to enable trusted trading relationships to serve customers better together. Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth.
Data & Analytics
B2B

Company Stage

Series D

Total Funding

$273.4M

Founded

2016

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

19%

1 year growth

17%

2 year growth

216%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
SQL
REST APIs
CategoriesNew
Software Engineering
Requirements
  • Experience leading and executing strategic implementations for mid-market customers and working with enterprise customers
  • Strong leadership skills to drive initiatives within CS and across the wider business
  • Ability to enhance the skills of the team through implementation of new internal processes and mentoring new team members
  • Able to offer expert consultation and provide best practice guidance to customers
  • Exceptional problem-solving skills, escalating issues with appropriate stakeholders where necessary
  • Track record of building strong relationships with customers and thinking strategically to find opportunities to expand the commercial relationship
  • Experienced project manager, including early issue identification, accountability and efficient delegation
  • Experience handling large data sets and extracting relevant insights and questions about data
  • Strong understanding of complex trading arrangements including the key considerations businesses make around rebates and pricing
  • Track record of operating as an expert delivering projects for a complex product or area of work within SaaS or a similar industry
Responsibilities
  • Lead the implementation, onboarding and adoption of mid-market and enterprise customers
  • Drive cross-departmental initiatives and strategic conversations with CSMs to achieve CS OKRs
  • Implement internal processes and run workshops to upskill the team
  • Serve as a go-to expert for challenging questions across various subject areas
  • Keep up to date with new product releases and ensure these are relayed to the rest of the CS team
  • Support CS Ops and Enablement to improve documentation, training material and content
  • Provide consultation and best practice guidance to customers
  • Conduct interviews alongside CSMs and Directors as part of the hiring process
  • Develop strategic alignment with customers and establish clear adoption milestones and KPIs
  • Build strong, positive working relationships with both internal and external stakeholders
  • Demonstrate project management expertise, including the ability to address potential blockers early, maintain accountability for project outcomes, and delegate tasks efficiently
  • Ensuring internal tools and project plans such as GuideCx are regularly completed to a high standard by the project team
Desired Qualifications
  • Confident using Python, SQL or similar to quickly draw insights or manipulate data