Customer Journey Analytics Lead

Position Overview

Blue Acorn iCi is seeking a hands-on Adobe Customer Journey Analytics (CJA) Lead to join an established client team and guide an implementation that is already well underway. This person will serve as the primary voice of CJA expertise—providing technical leadership, solution design, and practical execution while operating independently without relying on a large supporting team.

This is a hands-on delivery role. Success requires deep platform expertise and the ability to build and configure CJA solutions—not only lead a team or interface with stakeholders.

Location: Remote - United States

Key Responsibilities

CJA Technical Leadership & Implementation

• Lead and actively contribute to the ongoing CJA implementation, providing independent technical direction and expert guidance.
• Design and configure CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting.
• Guide CJA data enablement through AEP, including XDM schema design, datasets, identity strategy, ingestion patterns, and connection configuration.
• Provide architecture recommendations, identify implementation gaps or risks, and define practical paths forward.
• Independently evaluate the current implementation, recommend solutions, and execute the work needed to move it forward.

Analytics Strategy & Measurement

• Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, and reporting solutions.
• Assess and map data sources to support CJA use cases, including Adobe Analytics, Adobe Journey Optimizer (AJO), CRM platforms, and other enterprise systems.
• Establish reporting and analytics best practices that improve consistency, usability, governance, and adoption across the client team.
• Develop reporting architecture and measurement frameworks that enable reliable, actionable insights across customer journeys.

Stakeholder Partnership & Delivery

• Partner effectively with business and technical stakeholders while remaining accountable for hands-on configuration, troubleshooting, and delivery.
• Serve as a trusted source of CJA expertise for the client team.
• Balance stakeholder partnership with direct ownership of technical delivery.

Required Skills & Experience

• Deep, hands-on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting.
• Strong Adobe Experience Platform (AEP) knowledge, including data architecture, XDM schemas, datasets, Identity Service, Real-Time Customer Profile, data ingestion, and CJA data enablement.
• Demonstrated experience designing CJA implementations and analytics solutions, defining business use cases, mapping data sources, and developing measurement frameworks.
• Experience connecting AEP data to CJA through batch and streaming ingestion and working with data from Adobe Analytics, AJO, CRM, and other enterprise sources.
• Strong consulting and communication skills, with the ability to translate business needs into clear technical and analytics solutions.
• Ability to work autonomously, make sound architecture decisions, and lead initiatives with limited day-to-day oversight.
• Proven ability to combine technical leadership with hands-on platform execution in a complex enterprise environment.

Compensation

The base salary range for this position is $150,000 – $200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.