Client Service Intern

Overview:

The Client Service team connects Guidepoint’s clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. 

The Intern will work alongside Associates, Research Managers and Project Managers in the Client Service team to support them with delivery on multiple projects in different industries. If you enjoy learning about different industry sectors and the opportunity to hone your communication and interpersonal skills; then look no further. 

Jumpstart Your Career with Guidepoint:

The Internship is a paid, 3-month program with the possibility of extensions. It provides formal hands-on training and mentorship opportunities designed to cultivate a skill set that will be invaluable throughout your career. Depending on your performance, you may receive a return offer to be converted to full-time after your graduation. 

Who We Are: 

• Team-oriented and collaborative 
• Hard-working professionals who strive for excellence 
• Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients 
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint 

What You’ll Do:

• Communication with experts globally using Japanese and English
• Recruit ahead of the curve if you know a client has continued interest in an area or a particular topic is “hot”/popular
• Conduct industry research across multiple sectors based on project needs in the team
• Data entry and updating of the CRM database
• Assist in onboarding administration and compliance of top industry subject matter experts into the Guidepoint network
• Assist the team and Project Managers with other administration and / or operational tasks
• Coordination of phone consultation sessions for subject matter experts
• Assist the Client Service team with their outreach strategy to approach relevant subject matter experts
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint colleagues

Experience You Will Bring:

• Currently pursuing a Bachelor’s degree
• Previous internship experience
• High-level fluency in Japanese and English
• Able to work at least 3 days a week in the office (flexible for it to be full days or half days) and ideally a minimum of 24 hours each week

 Skills You Will Learn:

• Project / Time Management 
• Innovative / Strategic Problem Solving 
• Public Speaking / Elevator Pitches 
• Business acumen

 What We Have: 

• Flexible work arrangement
• Development opportunities through the LinkedIn Learning platform
• Casual and entrepreneurial work environment 
• Social and team-building events 
• Central office location in Otemachi, located near Otemachi and Tokyo stations

 Interview Process: 

• Meet your Guidepoint Recruiter! 
  • Virtual Initial Candidate Screen 
• Meet the Guidepoint Teams! 
  • Onsite Hiring Team Interviews 
    
  • Virtual Hiring Manager Interview
• Interview Process Outcome 

About Guidepoint

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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