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All Accor

Global hotel management, franchising, loyalty program

Assistant Front Office Manager

Hotel Guest ServicesUpdated on Nov 11
Full-timeLuxembourgNo salary listedIn-person

About the Job

Requirements

  • English and French proficiency in reading, speaking, and writing are required.
  • A third language is an advantage.
  • Proficiency with computer tools and the Office suite is required.
  • Three to five years of team management or middle-management experience is required.
  • Proficiency with the Opera Cloud property management system is required.
  • Experience with the Accor environment is an advantage.

Responsibilities

  • Ensure the smooth running of hotel guests’ stays.
  • Manage and motivate the reception teams to deliver quality service in collaboration with the Front Office Manager.
  • Ensure the department meets quantitative and qualitative objectives.
  • Grow accommodation revenue through sales activity and management of hotel room revenue.
  • Promote the brand and group projects and identity elements, including ALL and Heartist.
  • Direct the reception department in the Front Office Manager’s absence.
  • Build quality relationships with guests throughout their stay to foster loyalty.
  • Recognize and anticipate guests’ needs.
  • Handle complaints that team members could not resolve and provide prompt solutions.
  • Represent the hotel’s image and department in the department head’s absence.
  • Build team motivation and engagement by fostering a positive working environment.
  • Participate in departmental recruitment.
  • Organize onboarding for new employees and interns on the team.
  • Prepare and/or check work schedules in line with activity forecasts.
  • Conduct annual performance reviews in collaboration with the Front Office Manager.
  • Develop training plans and oversee their implementation and follow-up with the Front Office Manager.
  • Develop employees’ skills and support their professional growth.
  • Apply the country’s applicable labor legislation.
  • Ensure daily reception procedures are carried out correctly.
  • Ensure the hotel’s pricing policy is applied correctly.
  • Ensure the team has current documents needed to carry out daily tasks.
  • Follow and promote procedures for relocating guests and managing overbooking with Revenue Managers and the Front Office Manager.
  • Ensure compliance with internal audit procedures.
  • Use the ACDC tool and ensure its use by the team.
  • Train the team on sales pitches and ensure they are applied.
  • Set targets for the team’s additional sales.
  • Ensure reservations are handled correctly for the hotel and other group hotels.
  • Promote the brand and/or group loyalty program to guests.
  • Promote inter-hotel referrals by encouraging the team to direct guests to other hotels.
  • Ensure compliance with invoicing and payment-collection procedures.
  • Optimize departmental staffing according to activity.
  • Ensure the proper management of the department.
  • Actively support group reservation management.
  • Ensure the workplace is clean.
  • Apply and ensure compliance with hotel safety rules, including fire safety.
  • Follow and ensure compliance with the property’s Environmental Charter commitments, including energy conservation, recycling, and waste sorting.
  • Ensure the safety of property and people within the role’s area of responsibility.
  • Follow and enforce PCI/DSS security rules.

Desired Qualifications

  • A third language is an advantage.
  • Experience with the Accor environment is an advantage.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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