Full-Time
Associate – Global Revenue Operations
Confirmed live in the last 24 hours
E-commerce platform for furniture and decor
Consumer Goods
Entry
Cambridge, MA, USA
Required Skills
Sales
Communications
Marketing
Customer Service
Data Analysis
Requirements
- 0-2 years of experience in sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
- Ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects, flexing to audience needs but creating cohesion on the objective and guiding principles
- Ability to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute
- Passion for working collaboratively across functions to drive operational improvements and projects
- Ability to manage processes efficiently by scoping logical steps from ideation to project completion
- Ability to synthesize insights from data analysis and understanding trends
Responsibilities
- Understand qualitative and quantitative trends in the business through active “voice of seller” engagement, strong knowledge of short/long-term KPI trends
- Scope data requests for analytics teams to execute, and interpret results to understand business trends (validating qualitative feedback)
- Create short-term action plans to address underperformance and/or accelerate positive trends, with clear asks, milestones and deliverables
- Align and alert partner teams to execute
- Communicate progress and resolutions to partner teams and sales team members
- Scope and execute medium/long-term projects and initiatives
- Assist in scoping project initiatives, ensuring project management operational excellence through clear deliverables, resource needs, timelines, and cross-functional involvement
- Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to L4+ Sales / cross-functional teammates, incorporating feedback
- Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
Wayfair is an e-commerce platform offering a diverse range of furniture, decor, and outdoor products, leveraging e-commerce and customer service technologies to provide an extensive selection for various styles and budgets.
Company Stage
IPO
Total Funding
$2.3B
Headquarters
Boston, Massachusetts
Founded
2002
Growth & Insights
Headcount